Verizon

"Horrible! If you want to get scammed out of hundreds of dollars and don't care if your phone works... this is the store for you! (This is what happened to me!) I should have read the reviews before I went here. Save yourself a LOT of headaches and money and go straight to the store on Elmore that's owned and operated by Verizon. I wish I'd never wandered into one of the Russell Cellular -run Verizon locations."

"Ordered phone directly from store. Got phone call and email saying was shipped to store and waiting for us. Went to store twice and was told they don’t have the phone and know nothing about it and the young gal the ordered the phone wasn’t even working the day we came in. Told could not do anything to resolve the issue and could not help us despite having an order number, email, etc. Left and will try ordering from another store."

"Do yourself a favor and go to a corporate store! Signed up for a business account and have had nothing but issues. Store employees were friendly but either didnt know what they were doing or lied to us. We've spent more then 3 hours on the phone trying to get straightened out. I have to call again today, for yet another shut off notice after being told we had a $0 balance yesterday. Oh and only 1 of out 4 trade in credits are showing, its been over a month!"

"Awful awful experience. It’s been two months and I’m still trying to get my bill straightened out. It would take too long to write out all the issues I had on this review. Amanda helped me and no longer works there so possibly that was the problem. Do yourself a favor… go to another Verizon. This is actually ‘Russell Cellular’ which is supposed to be a partner store. Never again.."

"Well one of their employees stole my phone and they still have yet to give me my trade in value credit. It has been 6 months. I should have never switched to them from us cellular! I also got charged twice on my bill. I never have had so many issues with a phone company. I have contacted corporate over 4 times and in person over 4 times to multiple stores. Not happy at all."