Sam Ash Music Stores

"This was the first time I had come into Sam Ash Music Store. I was looking for a replacement piece for my son's instrument. When I walked through the door, everyone....I mean, EVERYONE!! was so warm and welcoming! I felt cared about instantly! I asked for the piece I was looking for, and was taken right to what I was looking for! No just pointing in the direction! I was walked over to, and the employee grabbed it and handed it to me! Wish I knew his name..he was really nice, and we had a brief conversation about how amazing the instruments were set up, and how he was the one who put them on display! But everyone from when walked in to the cute girl that checked me out, and the guy who waved goodbye, were just amazing! I would highly recommend! They have a great selection of instruments, as well. I use to play an instrument and now I want to learn to play something new! But if you haven't already, definitely check them out! 5/5 ⭐"

"Middle aged couple coming in right before they close and everyone was super patient, helpful and knowledgeable. What a great surprise to not feel like a bother and for customers to feel welcome. Wow! They sold us amps, helped set up financing helped sell us a bunch of other things when I’m sure they all wanted to go home since it was past closing. Great staff! Great prices! We are very happy and we will be back soon!"

"Bought a guitar in December and wanted to exchange it for one with Nylon strings. Process to return was smooth. The guitar I needed was not in stock manager brought it in from another store next day. He was super helpful addressed me by name on my visit and personally let me know to reach out with questions. Appreciate the service team Buffalo Grove."

"I had purchased an amp from the floor which was thought to be 100% functional. When I got it home, there were a few issues with it. I took it back to exchange it, and the team was glad to assist not just in the transaction but also with selecting new gear. They were thoughtful, generous, and down-to-earth. I really enjoyed spending time with them."

"Amazing customer service. Very kind friendly people. I honestly was blown away how accommodating and fast they were when they had extra time. I had the best visit tonight getting a re string for my acoustic. The man who helped me actually talked and showed me how things work. He was so kind and a very cool dude. You guys rock! This location rocks!"