United States Postal Service 18 West Main Street, Mascoutah, IL 62258

"I recently moved just outside of Mascoutah and due to my business I frequent the post office a lot. I find it funny that a post office can have such low reviews, but decided to go since they are the 2nd closest post office to me, and they are open normal post office hours. Keep in mind that this is a small town post office and I am going to assume they don't get as much traffic as a bigger post office. On the day I went the lady at the front desk was very friendly and helpful. I try my best to support smaller towns when I can, so I'll choose to go back to this one over going to the base post office. 5 stars from me!"

"It seems like the employees here despise their job, as anything you ask them or request of them is just too difficult. I had a package not be delivered due to the address being "unreadable" when i got the package (only because i was on top of the tracking and knew it was at the facility) the address had been ripped of with tape or something similar..... very shady. Also had a package "go missing" and when i ask questions the man on the phone was rude and did not seem bothered, concerned or in anyway helpful. His replys were....they fid their job, no idea what happens to it once its scanned out of their facility....but it never arrived anywhere else. My guess is they are stealing alot of peoples items and no one is getting in trouble for it."

"They have the worst customer service at the Mascoutah post office location...most of the staff seemingly hate their job including the mail carriers. They stuff large packages that aren't intended to go into small mail boxes which prevent you from opening up the mailbox. I have complained on numerous occasions but they continue to do exactly the same thing. They rather take packages back to the post office instead of delivering them to the door. I cringe everytime I have to go into the local office. I do not recommend this post office unless you absolutely have to go."

"I've been using this post office for 1.5 years for my business. Never had issues until recently with shipping. There's one specific person who always has an attitude, throws packages, and makes up her own rules/regulations. She acts like everyone who comes in is inconveniencing her. I now go to a different post office."

"Insured / priority package was delivered to wrong address, USPS Mascoutah has geotag that proves they mis-delivered the package. Yet when the shipper files a claim, because it says delivered (and cannot be changed in the system) the claim was denied. Forget about finding the package, the recipient claims they never received the item. This wasn't the first time packages have been lost, or mis-delivered, at least most times it's only a house away, not several blocks away."