Community Bank of Downers Grove 1111 Warren Avenue, Downers Grove, IL 60515

"I do not like writing reviews. Only when I feel they do exceptionally well or are horrific in some way. Put your money here if you want to lose it to fraud, and the bank will refuse to file a fraud claim. I called in a fraudulent purchase on my debit card. Basically I purchased something from a large company, and what I got was not what I purchased. It was the next day I disputed the charges so I had not used the service yet nor was the transaction completed. As it was still a pending charge. Your general bait and switch. I had no issues filing a police report for fraud, nor did I have issue making a complaint to the attorney generals consumer fraud division. I asked that the purchase be disputed. I was told that the debit card would be canceled, and a fraud claim was submitted. If you cancel a debit card do to fraud how are the charges not disputed as fraud when you dispute the charges!? I called in two days later (which was today Thursday September 29th, 2022). First female kept trying to talk over me that I spoke with when I called in. Second woman did as I requested and put a manager on the phone in a relatively short amount of time. I explained that filed a police report for fraud and made a complaint to the attorney generals consumer fraud department already. Alicia I believe was the managers name. She began to argue with me. She then informed me that no dispute of the purchases on my account was submitted. I was angry that my debit card was canceled do to fraud and the fraudulent charges were not disputed. I then wrote a message in the online banking portal for someone from corporate to call me. We will see if that happens. I will also check tomorrow if a dispute of the fraudulent charges was submitted again as no one here seems to be able to perform basic functions of there job. This is what you will have to deal with if you keep your money here as this is not the first problem I have had with this bank or with the credit card they offer from first Omaha."

"Loss of (win)trust!! Quoted directly from their website — “When you open a new checking account online, you get free ATMs, solid online banking tools, and $300, but you also get a relationship with a bank that cares about you, your needs, and this area.” I can tell you first-hand that’s not the case here. Do yourself a favor, and sign up for an account with a different bank that truly cares about their customers!"

"Some of the bank accounts are being changed now because of the merger. I had a good ckg. account & now I can only have a Basic ckg acct. with $10.00 monthly fee if there were no transactions each month, no interest. Otherwise there are basically only ckg accts available for much higher daily balances. Please check your ckg accts to see if it is the best acct. you need. I do not know why such a big change of account options. I think I am closing my small account even though I do not want to."

"Great customer service especially Tiffany. I would definitely recommend them."

"Everyone is very welcoming and helpful, I highly recommend if you enjoy a personal touch. They also have a nice product offering as well."