Chase Bank 1660 Plainfield Road, Crest Hill, IL 60403

"Horrible customer service! When I got there the first time, the lady gave me an attitude, the second time she did the same and I matched her attitude, the third time she was still giving attitude, she counted the money but never offered an envelope and she just left the money spread on the counter, she didn’t handle the money to us or anything. Customer service like these makes me want to change banks, thanks Maria! I’ll just rather drive 2 miles more to the Jefferson location"

"Great people are working here! I am amazed how everyone is dedicated to excellence. Mere Mireles is a superstar!!!"

"Had an appointment, but banker was off sick. Deanna R. asked what we were there for and even though she was busy and we didn't have an appointment with her went out of her way and completed our financial service. Thanks again appreciated it."

"Horrible customer service. Called branch office after having visited. Asked a very specific question, banker was rude in her response. Asked to speak to a manager and banker had an attitude. Upon speaking to manager asked the same question, she gave me alternatives that were not given to me inside the branch office. When I asked why tellers were unaware of these options, or didn't know to offer alternatives I was told that all the tellers were senior tellers and knew of policies. Obviously that's not the case. I also had to call seven times before someone picked up the phone. I won't be utilizing this branch ever again! Poor customer service."

"I have been customer if bank for 3 years but only for direct deposit but as soon as I lost my debit card I had to go in to get a replacement. I was told by a friend that works there that they give immediate atm replacement cards. I signed up to speak to banker( to get card) and got called up to talk to Maria Reyes( 20 year employee) who took info and proceeded to tell me that the bank absolutely does NOT give immediate replacement cards and I must order new debit card. I questioned that and she told me that I was wrong and they haven’t given cards out for long time so I left upset. I went home and called the bank and they told me that YES they do give out immediate cards and to come back. I went back in and was told by another teller that they don’t do that again and I said I was just told otherwise by the lady on phone. Maria finally realized I was back and called me ( rudely) over to her and gave no explanation and just threw me my replacement card. I asked why she told me they didn’t do it and was given no explanation. I do not understand how two people I talked to told me they do not do that when one of them is a banker with 20 years experience! I feel I was being lied to or given run around by how I was treated and Maria is INCREDIBLY rude and shouldn’t be dealing with peoples banking if she doesn’t even know how to help someone or even be hospitable. I have never experienced such rudeness for absolutely no reason and wonder who actually knows what’s going on there. It’s crazy to think they are handling people’s money"