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Jonnys Heavy Duty-Semi Truck Towing & Recovery, Inc.
1631 South Main Street, Rochelle, Illinois, United States
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About the Jonnys Heavy Duty-Semi Truck Towing & Recovery, Inc.
Jonnys Heavy Duty-Semi Truck Towing & Recovery, Inc. is a premier 24-hour towing service located at 1631 South Main Street in Rochelle, Illinois. With a fleet of tow trucks strategically stationed in various suburbs surrounding Chicago, including Rochelle, Sycamore, Ottawa, and LaSalle County, we are able to provide fast and efficient service for all your towing and roadside assistance needs.
Our state-of-the-art tow trucks are equipped with the latest technology, and our certified tow truck operators are highly skilled and experienced. With an average response time of under 20 minutes and services starting at $65, we are proud to be the fastest growing towing company in Northern and Central Illinois.
We offer a wide range of services, including flatbed towing, heavy-duty towing, flat tire changes, battery jump starts, and more. Our team is dedicated to understanding your needs and going above and beyond to ensure your safety and get you back on the road quickly.
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Photos of Jonnys Heavy Duty-Semi Truck Towing & Recovery, Inc.
1631 S Main St, Rochelle, IL 61068, United States
Reviews of Jonnys Heavy Duty-Semi Truck Towing & Recovery, Inc.
"These guys are ridiculous in pricing. Our truck slid off the highway and went 150 ft in the ditch. We asked them 2 times before they pulled it out how much it would be. Nobody gave me an answer. They pulled it out which took 20 minutes tops. Told us to follow them to the gas station to bill me. They gave us a bill for $3,000. I still don't understand their billing."
"Had a really negative experience when I waited 4+ hrs to be helped. Called their dispatch multiple times and each time it was a different excuse like “they’re on their way,” “they’re finishing up with another customer,” “they got called across town,” “they got a ticket and are talking to the cop.” Finally when I called them to cancel because I had a different wrecker service on the way they of course rushed over to me immediately and got me out. When I asked to cancel because of the 4+ hour wait, the driver told me that I couldn’t cancel because they had my voice recorded from the phone and they would charge me regardless. They are very unprofessional, discourteous and immature business people. It cost $125 for them to do about 5min of work. I highly recommend to use a different tow service."
"My son's car was towed by this company last night and he called them at 4 PM to pick up his car they said it would be a while before they could meet him to pick it up. They claimed that they would take direct payment from his insurance company. My son called back and the guy told my son that he would meet him in 45 minutes and was yelling at him on the phone (everyone in the car heard it) that he would no longer accept payment from his insurance company and that he had to pay it himself. So when we got there they charged him more than what the guy had quoted him 20 minutes earlier and he said it was because it was after 5 PM. It was after 5 PM when he told my son how much it was gonna be the first time. Also if you notice...all of the 5 star ratings...the "people" only have a couple reviews and if you click on their name and look at their "couple reviews" they are all for various Jonny's Towing locations and they all have the same wording and spelling errors. Apparently Jonny and his employees can't spell very well!!! Lol"
"Please please please do not use this service! This company are thieves and scam artists! They were supposed to pick up and drop off a piece of farm equipment and after waiting for 2 1/2 hours they never showed. The next day they apologized and pretty much begged to keep our business saying they would be there in a timely manner to pick up our equipment. They quoted us $150 per hour from pick up to drop off on the phone. The time it took to load the equipment and bring it to our property was less than two hours. When they pulled up they refused to pull into our driveway and instead waited in the street. They asked my husband to electronically sign what they said was a damage waiver in case any of their chains had damaged our equipment so they were not liable. They then told us it would be $750 for the tow. My husband called the office and they said if they quoted us $150 then that’s what it would be. They said they would listen to the recordings of the phone calls. Then they said that phone calls said $250 and that we were not allowed to listen to the recording. Then the driver showed my husband what he signed and it was actually a form saying he agreed to pay $750. And at that point they said they had been there extra time so now it was going to be $1000 or they would be taking our equipment with them and we would still owe the $1000 as well as impound fees and the daily rate. The police were called. While the police were completely sympathetic, they said it was a civil matter and that they could not legally do anything except arrest my husband for theft of services for not agreeing to pay for services rendered. The tow driver said he would press charges if we did not pay. So basically we had to pay them or my husband would be arrested. These people knew exactly what they were doing. This company is a company of predators. If anyone else has had a similar experience, please contact the Better Business Bureau so that this company cannot swindle anyone else."
"I had an unfortunate run in with a pothole while driving back home to the Quad Cities from Rockford. I called Jonny's after finding them on Google, and had a terrible experience. The website promises $65 towing and under 20 minute ETA. I called and was informed that towing was $65 plus $4 a mile (which I was okay with but their website should list that extra fee) and promised a 30 minute ETA. I told the dispatcher I was trying to get my car fixed tonight and he said he would send a truck. 30 minutes later I get a call from the driver saying he would be 30 minutes. I told him that wouldn't work because I wouldn't make it to the shop before it closed and told him never mind. He was polite and apologized. The manager then called me and chewed me out for cancelling the service, saying "Nobody in their right mind would think a tow was $65". However, their website reflects that thought. He then continued to berate me even after telling him about the time discrepancies and he finally said "Well it sounds like you have no money anyway" and hung up. I would NEVER consider using this company and hope they never get a chance to treat a customer this poorly again."
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