Better Business Bureau
211 North Broadway, St. Louis, Missouri, United States
About the Better Business Bureau
The Better Business Bureau (BBB) is a non-profit organization located at 211 North Broadway in St. Louis, Missouri, United States. The BBB is dedicated to advancing marketplace trust by promoting ethical business practices and providing a platform for consumers to report and resolve issues with businesses. With a mission to be the leader in advancing marketplace trust, the BBB offers a variety of services including business accreditation, consumer education, and dispute resolution. By upholding high standards of integrity and transparency, the BBB helps create a more trustworthy and reliable marketplace for both businesses and consumers.
Photos of Better Business Bureau
211 N Broadway Ste 2060, St. Louis, MO 63102, United States
Opening hours of Better Business Bureau
Monday:
09:00 - 16:00
Tuesday:
09:00 - 16:00
Wednesday:
09:00 - 16:00
Thursday:
09:00 - 16:00
Friday:
09:00 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of Better Business Bureau
"The BBB in St Louis is no longer a company to be trusted. I filed a complaint regarding a local patio company that breached their contract with me. It is a "BBB Accredited" company. After the complaint was filed I never heard a word from the BBB and when I inquired the first time about the status of my complaint I was given a short terse response. I waited for a month and inquired again also asking how long they give a company to respond before they actually do anything. They responded back and said they were going to call the company since the company did not respond to their mail and if there was no contact they would start the process to remove accreditation. Well it’s been three weeks and I still have no word from the BBB. I emailed them for an update and I received no response and the Company is still accredited through the BBB. I have used the BBB in the past when I had issues with a company and I was very happy with the outcome. They kept me updated through the entire process and everything was handled in a very timely and efficient manner. The new BBB is useless and a waste of time. I will no longer be impressed by a company touting their BBB accreditation. Don’t expect any help from the St. Louis BBB if you have any issues with a company."
"I had an issue with a contractor and the BBB did a fantastic job helping me resolve it. It is so nice to have an organization that enables effective resolution through written correspondence."
"I found a hairstylist online , her website had a different address and I booked with her. She took my 25 dollars and said oh I’m in North county instead of Woodson. So I went by her website. I asked for my money back , because the location was too far. She told me to go play with my momma instead. And she was super disrespectful. Therefore I would NEVER go to her. Kiara Young at Beauty Bomb Salon Saint Louis"
"I had a very poor contractor rip me off after moving here from out of state. (Kings Rehabbing) out of Festus,MO. I submitted a complaint and included almost 100 pictures of the poor work as well as the contract proving they already overcharged me by $6k. The STL BBB closed the case without ever notifying me and allowed the business to openly lie and state the poor work was “wear and tear” even though it was pertaining to bad paint, poorly constructed walls, and ruined ceiling the same week the company abandoned the project and tried to extort another $3k. I paid almost $30k in labor to have the interior of my home painted and $10k floors put in incorrectly. I made a complaint with the AG who referred to the BBB complaint they lied and said I never responded to. Now I had to hire an attorney and the BBB will not return my emails and calls asking for this notification they sent to me. I am just now reading the business can pay extra to not have it posted. It’s really sad companies can pay the BBB to be allowed to rip people off."
"BBB has been pretty unresponsive despite one of their A+ rated businesses not responding to my complaint in over two months. Contractor review below, since the negative review wasn't posted to their site. Cliff's Notes Version: American Concrete LLC will install concrete that drains toward your structure and not fix it, as well as showing support for Veterans, only to ignore them when a workmanship/installation issue is conveyed. (I paid both the deposit and remaining amount in a timely fashion) American Concrete was hired to replace the entire driveway (~40') based on a combination of their bid (versus two others), Better Business Bureau rating, and their seeming support of Veterans with a 5% discount. Everything went well with the bid, deposit, and scheduling... they even moved the install date up a bit. The installers were personable and professional, and seemingly knowledgeable. It took three days to remove, form up, and pour the new driveway. Initially, the rebar wasn't installed in accordance with the bid, but a quick message to the owner/admin had it rectified quickly. They left and I began keeping a sprinkler on it during the curing process for ~2 weeks. After the install, I was out of town for a bit, and then it didn't rain for a while so the problems didn't immediately surface. However, upon a good rain it was apparent the sidewalk slab and one of the slabs in front of the driveway angled TOWARD the house, draining water against the garage exterior and running into the garage. Initially, Kevin (owner) showed up at the house twice to check out the issue, and ultimately did nothing to fix or offer any solutions. Once winter snows arrived, it became apparent that not only was water draining toward the house, but the driveway is higher than the garage floor. Now, when a car has snow and ice melt, it pools at the door with nowhere else to go. At this point, I reached out again to Kevin (owner) and Cyn (admin) twice, and have heard nothing back whatsoever. A BBB complaint was filed mid-April, and approximately a month later, they advised the business was looking into it. Now, another month has gone by with zero contact. Lastly, be sure to pay attention to their contract. It specifically states they're not responsible for spalling, and will only 'help' a customer make a claim against the concrete company... despite improper finishing techniques being a cause. Approximately 4 months after installation it began spalling, and at no time were any de-icing agents used to remove snow or ice; only a shovel was used for that purpose."
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