Regions Bank 501 Wesley Drive, Wood River, IL 62095

"Very nice & knowledgeable staff. They get my banking needs taken care of in a respectable time frame so I can get back to the office & handle business. They are human & made a couple mistakes (not often & over years of dealing with them) but have corrected them immediately."

"I have been using this branch for about 4 years now. Everyone is very friendly, they listen to what I'm needing done, and do their best to accommodate. I have banked with Regions for over 30 years, and been to several other branches, but this branch is my #1 pick."

"You would not believe the massive amount of problems that I've had with this branch. They are zero help in resolving issues. I have to call the 800 # and have them resolve any issues. So much so that when I sit down with my personal banker to resolve an issue in person, we just end up calling the 800 # together in their office/cubicle. I really believe that this Bank could be replaced by a few ATMs in the area and just putting all the employee pay and overhead money into making sure the 800 # is always available to resolve issues because they are the ones doing all the work right now anyway."

"Bank teller decided to park in the turn in lane today, not sure why but she wouldn't move. There was no work being done on the lot that was visible. She just looked in the mirror and said I'm not moving. It was about 8:15 and the bank was closed and not opening till 9 so I'm not sure why she'd be there 45 minutes early and blocking any lane. It was incredibly rude as well as unnecessary."

"Took my grandma through the drive through to cash a check and withdraw money out of her account. My grandma is almost completely blind and can’t drive anymore so I help her out by taking her to run errands all the time. The lady at the window, Karen, was so rude to me. She asked what she can help us with and I start to explain what my grandma wanted and she put her hand up and interrupted me saying she wasn’t talking to me. My grandma leaned over the best she could and said she wanted the check cashed but forgot to mention the withdrawal. Before I could say anything to Karen bout that, she quickly walked away and never gave me or my grandma the chance to ask for the withdrawal. I’m not one to typically get enraged. I have worked with the public for several years I understand things happen but to be that blatantly rude to your customers infuriated me. She’s a prime example why “being a Karen” is a stereotype in our society now."