UPS Customer Center

"Worst customer service experience ever! They had no idea where my package was. This has happened twice in two months. One guy told me my package would arrive by 10:00 pm, a woman told me by 7:00 because ups drivers don't work until 10:00. I asked the first guy why doesn't the notice say out for delivery? He said oh, they just forgot to change it. These people get paid to know absolutely nothing? On a different note, the Davenport UPS site people were wonderful, knowledgeable and helpful. They get five stars."

"First of all - I have wine delivered to my home once a month. They always try to deliver during the day while I’m at work. Ok, fine. I’ll pick it up on my lunch break or after work. Well, this facility is open from 8am-12pm, closed from 12pm-4pm and back open from 4pm-8pm. Closed on weekends. I work at a veterinary hospital and 25 minutes from this facility. I have to be at work by 7am and there are days I don’t leave work until 7:30pm. Since they are closed during my lunch hour, it’s almost impossible for my to stop by. They left a “sorry we missed you” tag on my door with zero information. I stopped by as soon as I could, which was tonight. I waited for 15 minutes with another customer until someone came to the desk. I was then told it was shipped back to California on Friday. No notice, no email, wasn’t written on the tag left on my door, nothing. I was told I can call the wine company to have them ship it back to me. I asked if he could hold it and shoot me an email, leave a sticker on my door letting me know it’s there. Anything. He could, but then ALL of my packages will be held until I can come pick them up. Picking the packages up with the hours they have is part of the problem! I can live without the wine until it’s shipped again - but the hoops they’re making me jump over to sign for/pick up this subscription that I’ve had for a year now is ridiculous. I understand I need to sign for it, just make it accessible to a human with a career. I’ve had a terrible day, drove 20 minutes to pick up wine I had been looking forward to that was 15 minutes out of my way from home, to be told it had been sent back. I’m just really disappointed with this facility and the company in general."

"I had to pick up a package of parts up for a job I had in Illinois. I got here right away when they opened. they didn't have my package processed yet, so I had to wait. The ups counter guy actually brought it out to me while I was waiting outside in my Van! That was awesome customer service!!!"

"Never on time. They have managed to turn 2 day prime into 4 or more day prime. My package seems to land in Davenport processing late Friday (even if due on Wed or Thurs.) or very early Sat and I have to wait until the next week. Customer service line is useless, but why would "Bill" from the other side of the globe care about our customer service. I dread seeing "shipped with UPS" every time."

"Do not let your kid work there. I’m not go mention supervisors’ name but he made my daughter lift boxes weighing over 80 lbs while he sat there and laughed and then to rub it in even more he ask her if you coming back tomorrow. My daughter (85lbs) is a very hard worker but unloading 4 trucks all alone sounds like a sweat shop. My daughter knows exactly why he treated her that way and much differently then some of the other young girls. It’s All Good!"