National Forwarding Co., Inc.

"This company gets a good part of its business from government/military contracts. If you are completing a PCS move and get the email that this company is part of your move, immediately contact your transportation office and request the contract be rebid and this company not be involved. You do have a choice and can refuse to allow this company to be part of your move. The employees themselves are potentially the worst I’ve dealt with in half a dozen moves. Then they subcontract out to equally, if not worse companies. They are rude, unprofessional, and unresponsive. Refuse to allow the government to contract with them for your move. There are good companies that deserve our business and do a good job."

"Customer BEWARE!!! Unfortunately military moves are at the mercy of the LOWEST bidder and I can see why this company was the lowest bidder. Absolute trash all the way through their director Deborah Marciniec! Which, if you have the pleasure of speaking to her like I sadly did, will try to tell YOU the ACTUAL military member how the military paperwork gets submitted to them. When corrected she will speak over you too. The pick up went great. The delivery is the issue. All my paperwork says the delivery date will be no later than August 14, 2023. When I asked why they are scheduling to delivery the house hold goods after that date, they told me that date wasn't for me it was for the delivery driver. I asked why that wasn't explained to me and Deborah's response to me was "we don't have to explain anything to you. It's not on us." I'm sorry but you are the director of the MOVING COMPANY correct? Absolutely ridiculous. If I didn't take the date they offered me, my goods wouldn't be scheduled for MORE THAN 3 WEEKS!! I would be living with nothing for almost a month! When asked why I wasn't put on the schedule when the paperwork was submitted back in JUNE, I WAS TOLD THIS IS JUST HOW IT IS. AVOID THEM AT ALL COSTS if you can!"

"My company Daniels Moving & Storage INC. works with National Forwarding. They are extremely professional! Very polite! Look out for the best interests of everyone! They have such amazing knowledge of the moving industry, quite honestly I would have to say they are the best in the Industry and with my experience of over 28 years in the moving industry. Trust me when I say that National Forwarding is far better than other moving company in this industry! Believe me when I say you will not be disappointed when dealing with National Forwarding!"

"AVOID AT ALL COST!!! Absolut god awful company, the claims department is horrid and have zero customer service skills. the companies they contract out to do the active duty moves cannot make the deadlines set. had my delivery rescheduled 3 times in less than 2 days and this is after my RDD had passed. both this company and the companies that the contract out are so worried about making money that they dont care how badly they inconvenience us service members. they dont leave a any room for things like weather stopping the truck for a cross country move and it is not acceptable. then when it comes to compensation, they will not do anything more that what the government as set in guidelines. they act like they are not allowed to do anything more for their customers. they refuse to be helpful, and clearly do not care about any inconvenience caused, they have got their money because they are under contract. how this company is still in business i will never know, but if you have a choice, avoid this company at all cost."

"POOR QUALITY*NOT PROFESSIONAL*POOR VALUE*NOT RESPONSIVE 0 Stars! The only reason I gave it one star was to post this review. **0 STARS! ZERO! Horrible company!** We are in the process of dealing with multiple claims with National Forwarding Co and their subcontractor Quality Services Moving. From the start, their crews were late, unprofessional and lacked the experience to handle our move. We voiced our concerns from the beginning but those concerns fell on deaf ears. As the majority of the reviews I have found online regarding this company state, the military should STOP using this company. Our packout in May was to result in our household goods being stored until our new quarters were assigned. As it turns out, our stuff never entered a warehouse. Furniture was not wrapped and was loaded and left in a trailer that had a hole in the roof for the better part of two months. Mattresses, box springs, rugs and other furniture damaged or a total loss. Now they want us to beg to replace our items. We have enough to deal with as a military family moving to a new location and establishing our lives than having to spend hours dealing with claims. Vicki Carroll, our claims rep, is the most daft, uncaring, unresponsive and unprofessional. Her lack of care for us as a customer and the constant backlash when her company is at fault is best described as criminal. She fails to return calls, answer direct questions and sends emails stating one thing but then states another when we finally track her down via phone. National Forwarding Company is a detriment to military families! Steer clear of this company and it’s subcontractors. They are fleecing the government. I forgot to mention that the hole in the roof of the trailer resulted in our items being soaked due to many storms, summer heat, mold, mildew and bugs."