First Financial Credit Union 5550 West Touhy Avenue, Skokie, IL 60077

"I've been a member for a very long time. They have always been friendly and helpful. Their rates are always very competitive. They are a superior option to a big corporate bank."

"After having a savings account here for 25 years I've been now trying to finance a new vehicle. After a Wednesday conversation with James (supposedly loan manager) he mentioned it was too late in the day to do a loan application (3:00P.M.) And that he would call me back the following day. NOTHING! Called Friday to find out ,well, anything and was told James was in a meeting. Someone was going to reach out to me. Monday night, NOTHING! Looks like they're the best in the business at.....NOTHING."

"2022 review: A few years ago, they changed their 5% checking account terms. You have to make 15 debit card transactions per month, which makes the deal less attractive. This branch also cut back its hours to strictly M-F 9-5, so I'm considering changing banks since that makes depositing money into my account VERY difficult. 2019 review: I've been with First Financial for 3 years now & love the 5% interest checking, friendly staff, short teller wait times & extended hours! Pro-tip: don't call. The crazy long hold times will drive you nuts. Email or visit in-person!"

"THIS CREDIT UNION IS NOT "slowly going down the drain" IT'S ALREADY GONE. I refinanced two cars and obtained a loan. I paid each one ON TIME and NEVER MISSED A PAYMENT. I applied for another loan after completely paying for the last one. A week went by and no call, no email. I called after a week and a half to get a status and they said they would call me. NO CALL. I emailed James who works in the Loans Department and he finally told me that my application was denied automatically by the system and that he was going to look at it. Another week went by and NO CALL, NO EMAIL. I emailed James and he almost immediately told me that there's nothing he can do. WHAT A JOKE. THEY HAVE NO RESPECT FOR THEIR MEMBERS AND NO COMMUNICATION SKILLS."