Pilot Freight Services ORD

"First they cancelled my appointment without telling me. We had to call and reschedule. Then they never showed up today. When we called to find out why, they said they called. We never got a call. They said their drivers GPS showed them at our location, but our cameras show they were never here. They said their was too much snow in our driveway to make the delivery. We don't even have a driveway. Pilot is unprofessional and dishonest. 0/10 would not recommend. Would rather pay premium for a service that's worth a damn."

"What a terrible company. Why these companies use these guys for shipping is beyond me. I ordered through Walmart and it was suppose to be here on December 19. So the 20th comes along and I call them. The guy I talked to says it’s on a truck for delivery. So being the holiday I understand. I wait all day and nothing. Call again the next day and the a lady this time said it just got there. So now I’m not sure what to believe. So on the 22nd I talk to her again and she said it can’t be delivered until the following week because the delivery company they use can’t do it until then and to call them. So I did and the delivery company said no one even set up a delivery yet with them to deliver it. So lied to again. The lady from the delivery company called them to see if they did set something up and verified they didn’t and my package was sitting on the dock. So I called Walmart and cancelled the order. And then once I did that I talked to the lady again and told her don’t even bother trying to set up a delivery because I was cancelling it so I don’t care what they do with at this point. It sat there since the 18th and they didn’t even try and get it to me. Then tried to blame it on a delivery company they never even contacted. I will never buy from any store that uses this company ever again. Believe the reviews"

"Terrible shipping company, asked me to schedule a delivery for yesterday, driver never came in appointment window. When i called dispatch they told me it will come the next day (today) and it never came today. Do not use"

"Surprised to see some of these reviews. I had an order through Walmart through them. It missed the truck that it was supposed to be through the final delivery company. My item was needed for a birthday gift. I called them and let them know the issue. Within an hr, they had found a driver and got it delivered within 6 hours of my initial phone call. I spoke to 2 different people at the company and both were incredibly helpful. My experience was 10/10"

"I am very pleased with the customer service I received from the folks at the Northlake location. First, I cant remember the last time I called a company and an actual person picked up the phone so that was refreshing. The staff in the office went above and beyond to accommodate my request, help me confirm my shipment arrived, and coordinate the pick up. When I arrived at their warehouse, the staff there was extremely courteous and was able to get me in and out quickly. Will definitely use this company again in the future if I ever need to send via freight."