BMO Bank N.A Branches

"I entered BMO 201 Grand in Bensenville around 1:00. Noticed I was the only client in the lobby. The teller ask if he could help and I explained what I had come in for and he asked me to take a seat. Seating for 10 minutes I could see a car park in the front parking lot, a gentleman entered the lobby and the lady seating by the door immediately existed her office and approached the other customer, she greeted him in Spanish, turned to me told me someone would be with me shortly. This is the manager who totally ignored me as a customer, but once she saw a familiar face she approached him in a professional manner. BMO Harris I don't consider myself second to anyone. I expect professional service when I enter a place of business. To be looked over and walked passed as you kindly wait is saying to me you don't care about every customer walking into Harris. I will be closing my account based on how your manager, manage. I came back to the same branch 1 hour later , and within 10 minutes I was taken care of by a teller. 201 w Grand Ave Bensenville, Il your Spanish manager ignored the only person in your lobby, Hispanic gentleman entered bank and she jumped to action . Tellers gave me excellent service manager needs customer service classes"

"I went into bank to get them to fix an error that was done by the bank. The manager was useless Elvia she lied to my face very lazy and never contacted me with an update for my business account. I am not happy with the service I received why is there a manager who doesn't do their job correctly. Lies I guess that is what BMO supports. Very dissatisfied old manager Mischelle knew how to be professional with customers. I will be closing all my accounts very bad bank."

"-10 STARS if google would allow me. I was suprised to find out that Sanita is no longer at this branch. She was the best person. She was one of a kind. Professional, polite, kind and very knowledgeable helpful no matter what situation presented itself. Now you have a manager who is unhelpful all she does is talk nothing else.All the young tellers all they are capable of is being on their cell phones and ignore customers. I was not greeted i was not acknowledged at all. It is a shame that I can’t come to this branch anymore horrible service. -10 STARS"

"Sanita Kulasic is your go to person! Her customer service skills are phenomenal. She is very professional and detailed in answering any questions you have. I don’t feel pressured when I’m with her. She walks you through all the steps that are needed to take regarding your account. She actually cares about her clients which is rare nowadays to find a trustworthy person like her. I always recommend her to all my friends and family. Sanita takes her work very serious and makes you feel comfortable choosing BMO as your bank! Like a good banker Sanita is there!"

"Had a great experience it was quick and efficient, very important for someone who is always on the run. Sanita is truly one of a kind, made my experience far from stressful and tended to my needs, left without any questions being unanswered. The last thing you need when entering a bank is rude customer service , so that being said I am very satisfied."