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The UPS Store
655 Deerfield Road, Deerfield, Illinois, United States
About the The UPS Store
The UPS Store located at 655 Deerfield Road in Deerfield, Illinois, United States, is a one-stop shop for all your shipping, printing, and business needs. As a trusted name in the industry, The UPS Store offers a wide range of services including packaging, shipping, mail and parcel services, printing and copying, notary services, and more. With friendly and knowledgeable staff, convenient hours, and competitive rates, The UPS Store is the go-to destination for individuals and businesses looking for reliable and efficient solutions for their finance and store needs.
Photos of The UPS Store
655 Deerfield Rd Ste 100, Deerfield, IL 60015, United States
Opening hours of The UPS Store
Monday:
08:30 - 19:00
Tuesday:
08:30 - 19:00
Wednesday:
08:30 - 19:00
Thursday:
08:30 - 19:00
Friday:
08:30 - 19:00
Saturday:
10:00 - 16:00
Sunday:
10:00 - 15:00
Reviews of The UPS Store
"I had to contact my bank for a refund on two day shipping that ended up taking a week. After a service that was promised & not provided, I was promised a refund check in the mail a week later. After almost a month, I called to find out that they were never going to give me a refund. Thank gosh for the bank because they disputed the charge for me. Definitely chaotic."
"I would like to thank Akash, he is very helpful. I sent one package to India and it delayed, Akash did multiple calls to head office and helped to reach soon. Thank you Akash and keep doing good work."
"Update - Summer 2022: There appears to have been an ownership change. A slightly rough transition but new staff is getting the swing of things. Original review 8/2021: Extremely good staff, super courteous and fast. One time I walked up to the door 30 minutes before they opened and a gentleman came to the door and helped me ship my parcel, you don't see that every day! Every time I'm here they are super friendly to me, any time I have a question they are able to help. Top notch!"
"In March, 2022, I shipped cookies to my daughter out of state. Instead of receiving the cookies, she received a painting. I called the store and explained the situation. The store had Andy, store employee who mixed up the packaging labels and packages, investigate. He learned that the people who received the cookies ate all of them. But he said he wanted to get the painting back and refund me for the cookies and shipping. In early April, I called Andy when I had the painting back. Andy said he would come pick up the painting at my house, and bring me my refund. We arranged a time and Andy didn’t show up. I called and he said, ‘oh we might have found your package. If we did, I can’t refund the money. ‘ I reminded him that my delivery had been cookies and even if they did find them, they would be no good anymore. Plus he told me the people ate them. He suddenly remembered and said he was confusing this with another mixed up order. He than arranged another time to pick up the painting and bring me my refund But all of a sudden, he was having trouble finding my info in their computer. But he said he found it and would come by the next day. Andy never showed up to pick up the painting or to give me my refund. Even though he had all my information, he never contacted me again. I wouldn’t have left this review if the store had rectified the problem but they failed miserably. Update: the day after the review was published, Andy suddenly called me. He said he was waiting for my call. Not true. I corrected him. Then he said he was going through a lot of stuff at that time. In any event, he said he was going to reach out to the people with the painting and would call me the next day. The following day I get a call asking for a different person. I recognized the number and said who I was. Andy asked if I would come in and he would give me my refund. I asked if the check was written and Andy checked with the owner and said it would be in ten minutes. About half hour later, uPS store called again, asking for my daughter. I explained again that the account was under my daughter’s name. He then pressed me to come in soon. I went to the store, although he originally promised to pick up the painting and give me my refund. When I got to the store, I brought them the painting and they gave me my refund. A few hours later, Andy called and apologized again. He asked if I was satisfied. I said ‘as much as I could be.’ Then he asked if I would consider removing my review. I told him that I’d think about it. And I have. So I will revise my review. Because under the pressure of the bad review, they rectified the problem. But it was a process and aggravating and not good business and not how they originally promised. So I take that into account."
"Mike, the manager of this UPS store and 7 others, jumped through hoops to help locate my package despite not having a receipt of my return package. He was very kind, understanding and results-driven on the phone with me. I can't speak on the rest of the staff here but Mike deserves 5+ stars from me for his willingness, ability and attitude to help and not simply dismiss."
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