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Consumers Credit Union
4946 Grand Avenue, Gurnee, Illinois, United States
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About the Consumers Credit Union
Consumers Credit Union, located at 4946 Grand Avenue in Gurnee, Illinois, is a reputable institution offering a variety of financial services including ATM access and finance options. Their CCU Money Markets are highly regarded for their high-yield savings accounts with monthly compounding and added rate tiers for balances over $250,000. Recognized as the Daily Herald Reader's Choice Best of the Best for 2022, Consumers Credit Union is known for its exceptional customer service and attention to detail. Customers praise the institution for their quick responses to inquiries and expert knowledge in guiding them through financial transactions. Whether you're looking to grow your savings or secure a mortgage, Consumers Credit Union is a trusted choice for all your financial needs.
Photos of Consumers Credit Union
4946 Grand Ave, Gurnee, IL 60031, United States
Opening hours of Consumers Credit Union
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 13:00
Sunday:
Day off
Reviews of Consumers Credit Union
"Zero stars, credit card info was stolen. Told me they we send me a new card in two days. Called 4 days later no card, told me it would be there tomorrow. Three days later no card! No I have bills going past due because they have lied and taken forever I’m getting me my new card."
"This bank is horrible. I had a car loan with them over a year ago and when it was time for payment they reached out and ive always made my payments ontime. I thought they were a good bank up until I opened a credit card account.. its been over a year and I still haven’t received a single card in the mail I call and call over in over and gotta go through the same stupid questions process for nothing to get done. Customer service people sound like robots and not one time since ive been calling have anyone tried to go beyond to fix this issue always the same scripted response. Worse experience ever."
"Don't get a car loan from them. Very poor customer service. Paid off my car last year in September and now is May 2023 still didn't get my title. Definitely will file a lawsuit against them!"
"I just switched to this credit union 8 days ago and have regretted it since. Horrible customer service and a very negative experience. I’m switching back to my old bank. Don’t put yourself through the hassle I did. There are plenty of banks and credit unions out there offering competitive rates."
"This is the worst experience I have ever had at a financial institution. I am unsure if it is because of a labor shortage or a sheer lack of competence. Refinancing my auto loan with CCU saved me 2% on my APR, but I should have remained with my old bank at a higher interest rate. First, they entered my auto pay information incorrectly; when I initially asked Chris, one of their loan service analysts, to confirm my routing number and bank information, he told me not to worry about it. Of course, after a few days, my payment failed, and needed to pay a $30 return check fee. Chris stopped answering my calls even though I was nothing but cordial. It must be nice ignoring a customer who was worried about a ding on their credit score because of CCUs and your mistakes, Chris. It took four separate calls to fix the issue and each time was on hold for 20 to 40 minutes. Angela(w) was very helpful in resolving that, but the whole situation should have been avoided. Then, I sent two forms saying my car was in storage and did not need collision insurance. What did CCU do? They did not send me a denial or acceptance of the form and are putting a $250 a month insurance charge on my account. I called to ask if they ever received my forms, one of them I had sent over a month earlier. I was told they received them, but no one ever approved or denied my storage request. After talking to another loan rep, they said the situation was resolved and I wouldn't be charged. Imagine my (lack of) surprise when I checked my loan status with them; I now have a $250 per month insurance policy charged to my account. So, I have to call them again and sit on hold for 20-40 minutes to "solve" yet another problem that they have created. I am not sure what their internal problems are, but I would assume a lack of communication between departments. Save yourself the elevated blood pressure and take a slightly higher interest rate elsewhere. I am in my 20s, and my doctor recommends high blood pressure medication to deal with this place. CCU is like a neglected dam, you think you fixed the last leak, but a new one pops up; but instead of water, it's money and time leaking out of your pocket and life. Consumers Credit Union, this is people's money, credit, and livelihoods you are messing with. Figure out a way to plug your own holes because this is absolutely unacceptable. In the Wise words of Chinese Master Commandeer General Phyuc Loang: Task Failed Successfully, CCU."
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