The UPS Store 1770 South Randall Road, Geneva, IL 60134

"Very good experience. I will always use this UPS store (Geneva) Saint Charles UPS gave me a horrible experience (see my review on that store) so I drove to Geneva and this store salvaged my opinion of UPS. Nice work Geneva."

"Staff was rude and they have ZERO customer support skills. i brought in an Amazon return in the original box and was told i did not "pack it" right and that i needed another box. First i had ever heard of that so i went all the way back home to get a box. i put it in the box went all the way back and was told i still did not pack it right because i forgot to put a piece of tape on the box. i apologized and asked for a piece of tape and was told "We are not in the business of supplying tape or packing for customers" i am currently on hold with UPS customer service for 32:27 at the time of writing this. i guess theirs is not much better. I WILL NEVER GO HERE AGAIN... why no option for zero stars???"

"Sarah is the kindest customer service rep. She is so welcoming and helpful anytime I come in. The reason I'm not giving 5 stars is because I've had a few not so great experiences with 2 other reps who, more than once, act like doing their job is a huge inconvenience. I drop off Amazon returns to this location and let me tell you, these two hate it to the point that it is comical. If you don't like your job, move on so you can be happy and enjoy your life."

"The customer service at this UPS is fantastic and five stars! I ship small furniture I sell on eBay with them about 3 times a month and they go out of their way to properly package my items and call my customers to follow up with payment. They have always greeted me kindly even before I became a regular customer. I trust them to care for my expensive items and they have been wonderful to work with. Sam does the packaging and I hear back from my buyers what a great packaging job she did. It really helps my reviews on eBay too knowing I can trust her for delicate/difficult jobs. Jon, Sam, Steph and Judy thank you!! I highly recommend this UPS!!"