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The UPS Store
3230 Sycamore Road, DeKalb, Illinois, United States
About the The UPS Store
The UPS Store located at 3230 Sycamore Road in DeKalb, Illinois, is a one-stop shop for all your shipping, printing, mailbox, and small business needs. Whether you need to send a package, print documents, or set up a mailbox, our friendly staff is here to help. We offer a range of services to make your life easier, including packing and shipping, printing and copying, notary services, and more. Visit us today and experience the convenience of The UPS Store.
Photos of The UPS Store
3230 Sycamore Rd, DeKalb, IL 60115, United States
Opening hours of The UPS Store
Monday:
08:00 - 18:30
Tuesday:
08:00 - 18:30
Wednesday:
08:00 - 18:30
Thursday:
08:00 - 18:30
Friday:
08:00 - 18:30
Saturday:
09:00 - 16:00
Sunday:
10:00 - 15:00
Reviews of The UPS Store
"I had a very horrible experience yesterday. The one employee that was wearing a name tag Ilanna was very rude to me . She started to take my information and when another customer came in. A trainee needed her help several times while she was attempting to type in my information. She finally had a young man take over taking care of me. She had made 2 mistakes on the addresses and she was very rude in her reply’s to me about her mistakes. Not apologetic and even told me that if I keep being rude she was going to refuse service to me. Which really made no sense because the service was actually completed by the other clerk. When I asked for her name to clarify her name she said her name was Lydia and she even asked the other clerk “that’s my name right?”. I will be contacting the store to talk to the store manager about this incident."
"This is the third time I miss a package because the delivery guy doesn’t bother to get INSIDE the building. This apartment complex is big and they want to post the “sorry we missed you” sticker outside the entire building … not our personal door. If no one’s outside they won’t bother . Our neighbors have to wait outside for HOURS to get their package because they won’t attempt to knock on their door. Petty and ridiculous"
"Normally, I would not leave a review for UPS stores because I feel their prices are a little outlandish. However, the girl with the short hair working the counter at this store has helped me the last two times, and her attitude is enough for me to overlook company policies beyond her control and give HER five stars. She’s super friendly, super positive and super polite. I wanted to go back in and get her name but thought that would be weird. You know who you are and thanks for making the world a better place."
"The prices aren't amazing, but the employees are absolutely wonderful. Me and my father were tended by a man named Jack, and his coworker named Cal and they were lovely, very conversational while still getting our papers printed quickly and efficienctly. I hope the store keeps them around. With previous interactions with prices I wasn't feeling great about the UPS store, but with this visit it's definitely in my favorite places to visit just for the customer service."
"This UPS store is outstanding. Don't believe the other reviews. The store manager is fantastic and really takes care of customers. Kerina has provided us as a company with outstanding service and has made suggestions to enhance our branding. In fact, we've used the UPS store for our customers as well. As a senior leader myself, I'm taking the time to write this review because I hate to see companies getting run through the ringer by customers who take to social media for the most punitive items. This UPS store is open 7 days a week. It's not open 24/7 but neither are doctor offices, banks, the post office, etc. I've been there on Saturdays and Sundays when I've needed something and I've always had great service. You do pay a convenience fee such as for postage and for use of the computers. If you don't have a computer, if you're in a hurry, if you need a last minute change -- the cost is minimal to have the convenience of gaining time back, not having to drive, pay for gas, stand in line at the post office, etc. The bottom-line: If you're looking for a great place to ship your packages, get your printing done, this UPS store is fantastic for a little town like Sycamore."
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