The UPS Store,

249 US-6, Morris, IL 60450, United States

"These people here are so rude and not helpful at all. I went in today, and a blonde helped me. I walked in with a garbage bag that only had 3 things in it. She looked annoyed as soon as I walked in. Sorry, isn't that your job?? One of my items had to be packed, and she said I could buy a box as a line of people formed behind me, and I was late for work. Normally, I would purchase a box to get my return. However, the service made me feel as though i shouldn't spend a dime there. Luckily for me, I'm just using that blanket as my work blanket. Don't be rude and stand offish when you're not even being asked to go above and beyond. You're simply doing your job. If you have an issue, find another job. Out of customer service. I don't recommend this place."

"Staff is friendly given how busy they can be at times. Store is super clean!!"

"Would give them a lower grade but nothing lower to give! They wanted to open my package to weigh each item going to Canada! I ship items to Canada all the time, NEVER has this come up before! UPS DO BETTER! This falls on you this UPS store is destroying your name!"

"When I was there, both ladies working were extremely rude. I have had good experiences in the past, however both my husband and I have been to this location within the last few months and both times were unhappy with the customer service. The first time we chalked it up to someone having a bad day and didn't worry too much about it, after this last experience, I will look for other locations to use."

"When I walked in to do an Amazon drop off I was the only customer in the store. Of the two people working there, neither one greeted me or even looked up at me for that matter. I spoke up that I had a return, pulled up the QR code on my phone, the one employee rudely reached over my hand to scan the code as I was trying to enlarge it, gave me my receipt and grumbled "Have a nice day" to me. Did I accomplish what I went there for? Yes. But I have to say that their customer service skills are non existent and absolutely deplorable. As a retired small business owner (a pack and ship store believe it or not!) I know the importance of customer service and it's impact on your reputation as a business. Every person that walks through your door is important and should be greeted with a hello. I rarely give a negative review but sometimes it's necessary to correct a problem that requires proper training. It takes more than just providing a service to provide a quality customer experience."