CBI Federal Credit Union

"They are always so friendly and accommodating. I saw a review that said they never answer the phone and won't call back. That has never been mine or my family's experience for something like 40 years overall. There are usually 2 people working in there only (it's a small credit union not a massive bank ffs) and if they are both busy helping clients then obviously you might be temporarily inconvenienced for a few minutes. Oh well too bad so sad for you I guess. If you want to leave your money in a bank where the people who work there are always nice and actually know who you are and will protect your identity then it's a great bank to work with. If you want all the bells and whistles of a huge corporate bank then go there instead. No need to write mean reviews."

"Very unresponsive and rude staff. They don't ever pick up the phone and it takes at least 5 attempts to get a hold of someone, which usually occurs 36 hrs later with a call-back. The banking integrations (online) and with your card are outdated and not competitive with other Credit Unions. Also, they push the consequences with stolen cards, information, and other sensitive data onto the clients. Meaning the customer will be liable for stolen card purchases. I would never bank here again and I'm closing my accounts due to the staff's behavior."