Chicago Locker Room by Lids

"Good selection when it comes to jerseys. They also provided good customer service."

"Called before I got there to inquire about embroidery services. I arrive and the store associate is talking to me and someone on the phone! Tells me I can’t have my hat embroidered because they have too many to complete. As I’m asking questions of the process, or when do I come back, do I make an appointment what is the procedure for this service! He was rude, dismissive and I was basically told to try again! Horrible! I purchase from this company often but there many options! Poor customer service isn’t acceptable, ever!"

"The Chicago Locker room lids. I went to make an exchange for a different size/color jersey. Tags were on the jersey and both not worn. The lady advised I could not exchange without a receipt BUT the policy online, on receipts and in store states different. She made me feel as if I didn’t know the policy. They ended up exchanging the jerseys. She then stated that I could not get the item personalized and nothing could be stitched. I was able to get it stitched at another store. I wish their attitudes were better. It’s a shame the Orland park store closed down. I wont spend anymore money here."

"Disappointing wasted over an hour waiting for an embroidered hat for Christmas gift. They placed the lettering on the wrong side even though they had the paper with instructions on where to put it. Then they pit a replacement hat and messed it up again and it was too late to get another since they were closing. Never coming back. Lost a Christmas gift now and time we won’t get back. Only got an apology and refund. Didn’t bother to make it right."

"Horrible. Been buying for a long time. Specially at this store. Bought a world series hat just took it out the bag today. Notice stitching was bad. Came there today. Thinking they they would so stitch a new one for me. Since i never wore it. They Picked at it and put a lighter to fix it. Not what i was interested. Wanted a better stitched hat. Lost my business"