Fitness Mechanic

"John went above & beyond driving through the ice & snow to get a replacement part to us for our swimming pool heater. He was kind & caring & always immediately responded to my phone calls. His Service is beyond wonderful."

"I’ve had so many issues with my Landice treadmill since they changed approved service providers to this company. Now I have to pay for not only preventative maintenance but multiple service issues. Last company actually provided PM services that addressed issues before they occurred (which is what I thought preventative maintenance was for). Im using treadmill less and having more issues. Please learn to provide PREVENTIVE MAINTENANCE which is to help resolve issues before they happen."

"I have a mixed opinion of this business. Vince, the technician, came out to look at our treadmill. The belt was skipping, and we were advised that the $175 fee included the tune up. Vince stated that the belt needed to be replaced (and would eventually start tearing) and refused to do the tune up due to safety reasons. The belt is not in torn or ripped condition, so I feel that this company charges this exorbitant fee without completing the actual service as agreed upon. They then cite a “safety issue” and refuse to do any more work. There are more establishments doing this nowadays, and I think it is poor business practice. Then I should have the option of not paying them…as much as they should provide the option of offering a waiver stating that I will not pursue litigation if the machine malfunctions and I get hurt as I agreed to pay $175 for a specific service and they expected payment for doing nothing. He was a nice enough guy but was only here for 10 minutes and did not attempt to do the tune up. I can’t recommend them."

"Over the summer of 2022 our Life Fitness T3 treadmill motor failed. The technician, Rob, was able to get all the parts necessary for replacement under warranty. Just had to pay for labor. Had to come back due to a cracked board as well that was creaking later in the summer, also under warranty. Rob was very easy to work with and did a great job explaining what was wrong and what we could do (lubricate with stick & sponge device) to help prevent in the future. The call center reps were also great understanding our situation and scheduling appointments. We will be using them for annual maintenance/internal cleaning."

"Terrific Service! My treadmill cord got disconnected. Rob came out and not only got it running for me but also gave it a tune up and despite the heavy weight of the machine was able to reposition it to give me more room. Couldn’t be happier with their service and reasonable price! Highly recommend the Fitness Mechanic!"