ERIK'S - Bike Board Ski 636 Deerfield Road, Deerfield, IL 60015

"Aria was excellent! Knowledgeable, professional, and not pushy at all. Great service and prices! Aria had a hundred ways to find the sold out bike we were looking for and she got it done, with a smile."

"Erik from the Deerfield location provided the best customer experience I have ever experienced. My friends and I went to buy some snowboards, bindings, boots and he had provided so much information and was not pushy about purchasing. He was extremely knowledgeable and patient with all our questions. Will definitely be back for all future ski/snowboard purchases."

"It was such a great experience. Erik helped us all throughout the process of finding the right snowboard boots and making sure it was perfect. Such a nice guy. Made our visit extremely fun as well with all his recommendations regarding the best resorts in the Midwest."

"I had a fantastic experience with Eric when I came in last night near close to hopefully find snowboard boots. He took his time with me and asked a ton of questions to get to know me and my riding history so he could make best suggestions to fit my riding style. It was near store close and he never made me feel rushed or bad about being there so late. I did not go home with a pair of boots last night but I will 100% make the drive back to Deerfield to work with Eric again for future snowboarding needs!"

"In summary, one star because customer service and management is very poor when it comes to equipment rental. Came in for first time ski rental and snowboard rental for our kids. The initial sales person, Julian, was new but kind. Unfortunately, everyone else we've communicated with seems miserable and made our experience difficult. We ordered one ski rental and one snowboard rental at the end of October and were assured we'd have plenty of time to make adjustments to sizes and fit before the season started. Three weeks later our order is wrong. During the ordering process we were told we'd receive a call when everything came in but instead they emailed the wrong email address. In our attempts to understand and resolve the issue, we continue to be pushed to the same new person who's too busy working the sales floor and can't help after the store has already charged us over $700 for rentals back in October. Management non-existent. Taking our business elsewhere. Update a week after review: After more back and forth via email, store provided refund and apologized for the inconvenience. After this experience, we ended up buying used at the same price we would have paid to rent."