Play It Again Sports - Lake View Chicago

"They ruined my husband's ski boots. We went to get skis because he didn't need boots, as we got those at Viking Ski Shop and they were specifically fitted to his feet (after he seriously broke his foot past year). He picked out the skis (he picked a new pair that he was told was overstock, so he didn't pick cheap ones) and left his boots with the staff so that they could be fitted to the skis. When he picked up the skis, he found that his boots were mishandled. The boots were unbuckled and the skis stuffed in the boot. As a result the boots got misshapened and now we have to try to get them fixed. Our son is devastated and so his my husband because they were looking forward to skiing together this weekend. This is just proof that you need to go to a proper store to get the right care."

"I'm extremely disappointed with a recent experience. My wife went in for ice skates last month. She asked the associate how to know if they fit and the rep simply asked "how do they feel?" Not knowing anything about skates my wife thought they were good as they were her normal shoe size. However, after one use the skates were too loose and an employee at the ice rink told her skates need to be a size smaller than normal. Yesterday I tried to return or get store credit for these $60 skates and the store associate said we cannot return them because their return policy is just one week. They offered to resell the skates and give us 30% of the resale but why should we have a $42 loss given the poor service of the original associate who just advised "how do the skates feel"? We should've tried to return them sooner, but we still feel taken advantage of."

"Fantastic customer service!!! I was amazed at how much the employees were able to help me. I walked into the store in need of some baseball equipment, along with a tuneup for my bike. Angel was superb at helping me with both- the tuneup and helping me select baseball equipment for my nephew. Angel was extremely helpful, and knowledgeable, not to mention, super friendly. Thank you so much again for your help, Angel!"