SIU Credit Union

"I called today needing assistance and had the pleasure of working with Padma. She was so patient and walked me through step by step while I was on the phone. She would be a perfect person to train the world on how customer service should operate. Thank you for hiring the best."

"Able to take out a fairly large loan, yet can't deposit a check without a 30 day hold and the tellers asking for verification of the company's funds... I get its a policy, but an ignorant one at that.. Furthermore, having held the loan for over a month doesn't apply towards the holding period, uhm, what?... Interest rates are good, loan officers are solid. The banking experience is actually dreadful and turned me off of banking here entirely despite having a loan through them."

"I have been a SIU Credit Union member for over 20 years. In my opinion their service has gone down hill over the years. It use to be what its branding statement says, "For People, Not For Profit", but now I feel it is no different from any other big commercial bank -except with poorer service. As soon as I pay off my credit card I have with the credit union, I am going to close my accounts!!!"

"This place, be it through incompetence and/or intentional nefarious practices (hard to tell), will at some point screw you over. We barely bank there (auto loans) and somehow they've managed to screw both my wife and I. For her, they had tacked a fee on her auto loan payment without telling us for failure to provide proof on insurance. We have always had insurance on both our vehicles and have the paperwork to prove it at any time. Without so much as a call or any warning whatsoever, they quietly charged her this fee over the course of ~8 months. We had auto transfers set up specifically for the amount of the monthly payment for this loan that came in from another bank, so these fees went unpaid (because we didn't know about them). She did eventually find out when she went to put her name on our house with mine, but couldn't because SIUCU had done this and it trashed her credit. Now she has to miss out on this awesome credit building opportunity because SIUCU is greedy and/or incompetent. Despite us correcting the error immediately upon finding out about it, they have refused to help us in correcting it with the credit reporting agencies. We've disputed countless times but they always side with SIUCU. Also today I realized they've been charging me a $5/mo fee for incorrect address on file. Why didn't anyone call me back in July about this? You have my email and phone number. Just call. When our loans are paid (nearly there) we will be closing our accounts and will never do business with them again. I advise others to do the same."

"I have been a member of this credit union for over 20+ years and truly enjoyed their assistance and professionalism, but recently their employees are showing a very unprofessional and rude attitude. I no longer live in America and can't access my cash directly so I am very dependent on their assistance...which has been lacking. Being a devoted member seems to mean very little to them now. Good luck"