Pilot Freight Services 9410 Aero Space Drive, St. Louis, MO 63134

"Absolutely Pathetic! This outsourced shipper delivered my Lowe’s washer / dryer but failed to properly install. After failing to bring the parts that I paid for because LOWES stated that they were necessary for installation, PILOT manipulated the items and failed to install the dryer. In fact, PILOT cut and ruined the item, let a number of parts on my counter, left me with a NON-WORKING dryer, and said that I needed to call in a service order! Neither PILOT or LOWES bothered contacting me with a solution (they already have their money) or returned with the proper part to finish installation. PILOT had several opportunities to cure the matter, ignored THREE ATTEMPTS, and REFUSED TO REPLY. Their customer service is complete trash and I would recommend using ANYONE OTHER THAN PILOT! LOWES is equally pathetic. I’ll be filing complaints against both with the BBB and contacting VISA for a refund since neither company has a clue how to treat customers. Just read their other reviews, this company is a JOKE and LOWES is equally responsible for their incompetence."

"We purchased a refrigerator from Lowe's, who uses Pilot Freight to fulfill their orders for eastern Iowa. The delivery driver showed up on May 6 three hours outside of the 8am - 12pm delivery window, which wasn't the end of the world, but then proceeded to struggle for the next 30 minutes to unload the fridge. He claimed he couldn't unload it (even though he had shoulder straps) because his lift gate couldn't navigate a brick street. He pulled the truck around and blocked the ally for the neighbors for the next 30 minutes, before driving off without a word. We called to follow-up, they rescheduled for May 14... no show. They rescheduled for May 15...no show. They called to say they damaged the fridge, needed to replace it, and planned to show up on May 17...no show. They finally showed up at May 18 at the WRONG house and said they couldn't drive the single block away to the correct address to do the delivery because they only have a 15 minute delivery window once they're at the stop (which we were in) and drove off and asked us to reschedule. I just got a notice for a delivery of May 23... so there's really no end in sight to this ordeal. Poor communication, poor service, no accountability for fixing this."

"I purchased a couch from Weekends Only this past weekend. The delivery team brought the couch this morning. The pieces, which did fit through the doorway, they shoved at the wrong angle and heaved against them, denting the doorway, and knocking around the lantern that hangs over the porch. When they brought the pieces inside, they walked on the carpet with muddy shoes and tracked mud up carpeted stairs and all around the room. This is a brand new house we just moved into a few weeks ago, I would have never had delivery knowing my new house would be damaged. See the mud on the carpet. Most of it was wiped off on my carpeted stairs I contacted the delivery department who sent me through the whole process of getting quotes to get everything cleaned and fixed. Then they stopped all contact and I haven’t been able to get a hold of anyone since. Would NEVER use them again. I’d rather rent a Uhaul and deliver myself"

"I wish I could give them ZERO stars. They literally THREW the furniture into my house, and there was more damage to the box than I could even keep track of trying to document it all. One of the holes was over a foot and could see right into the box. Inside all of the packing styrofoam was broken to shambles and strewn about. The furniture itself, a higher end baby crib was damaged beyond ever being able to use it. The wooden rails were cracked in pieces. This company does not at all show care or respect for your items. When I tried to call the number on the paperwork the number did not appear to be real and didn’t connect anywhere."

"My previous comment was negative, but I had a pleasant encounter with this company, so I decided to change it. After not being able to reach anyone by phone, I found them online and went to the website. There I was able to set up my delivery, and on the day of delivery, a man text me and said he had a TV for me. I responded, he told me he was 40 minutes out and 45 minutes later he showed up with my TV. Not a scratch on it, he brought it to my front door, I signed and now I am enjoying my TV. I still think they need better phone service, but I got my package on time, the driver communicated, and it was all good. So, I changed my rating."