The UPS Store

"What a great place! I have traditionally done business with Fed Ex. But after feeling like a burden rather than a customer, the UPS store was like a breath of fresh air! The service was amazing and everyone was happy to help!!"

"I visit UPS Mon-Fri for my business. I visit 4 different locations in the STL area depending where I need to be for the day. I visit here, Jungerman, Mckelvey, and Olive locations in Creve Coeur. This one is the absolute best. I walk in with my items pre boxed and labeled for my business. They almost always immediately spot me and scan my items in. If they don't, they have a kiosk where I can scan my items in myself. This location gets that actual UPS customers get served quickly and they can recognize when someone just have to drop something off. I hate when I have to stand in line for 5 minutes for ppl with Amazon returns. They are not actually customers! I almost always have to stand in line at the Olive and Mckelvey locations. Normally I wait around 1-3 minutes. I literally just have to drop my items off. It is super frustrating for paying customers."

"Manager needs to work on his customer service. I called twice about a Notary and each time they said no problem. I needed to call a 3rd time because the date changed from Tue to Wed and he said they are too busy to do Notary work. I explained that I called twice (today) and they said no problem. He said Good luck. You may not think thats a big deal but it was to me."

"Will was a Godsend today! I had 18 different customer packages to send on behalf of my company. He was so patient and so kind while he was having to hand retype in all the addresses and create the labels. His attitude was incredible as he did his tasks, he never made me feel bad, or rushed, or like what he was doing for me was in any way an imposition. The world needs more Will's in customer service. The rest of the team also did a great job moving the pre-Christmas and Amazon return lines through. Everyone was thoroughly efficient and multi-tasking to ensure customers were in and out in no time. This store is clearly a team that gets customer service and the true values of team work."

"Everyone was friendly and helpful at The UPS Store on Mid Rivers—especially during the holiday rush. I had to package a particularly awkward, wildly item for return and everyone was great about accommodating me."