Arsenal Credit Union
14305 New Halls Ferry Road, Florissant, Missouri, United States
About the Arsenal Credit Union
Arsenal Credit Union is a financial institution located at 14305 New Halls Ferry Road in Florissant, Missouri. As a credit union, Arsenal offers a range of financial services such as savings accounts, checking accounts, loans, and more. Additionally, Arsenal Credit Union provides ATM services for convenient access to cash for its members. With a commitment to serving the community and helping individuals achieve their financial goals, Arsenal Credit Union is a trusted and reliable institution in the Florissant area.
Photos of Arsenal Credit Union
14305 New Halls Ferry Road, Florissant, MO 63033, United States
Opening hours of Arsenal Credit Union
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 12:00
Sunday:
Day off
Reviews of Arsenal Credit Union
"My mother recently passed away and she had an account with ACU. My mother had dementia but we had an attorney prepare documents including: POA for both Financial & Health, a Will, and other pertinent information. My mother had 2 children, my brother and I. We were declare executors of her estate upon her death. All this was spelled out in the documents prepared by an Attorney. The bank wanted us to close out the account because there was no other person on the account and she had passed. So, when we went to retrieve her funds and close out the account, we were told we had to download an ILL. affidavit, complete it, then return it to the branch. We told the branch supervisor that we had forms drawn up by an Attorney, 5 months prior to my mother's death, that had my brother and I as co-executors of her estate and that we were also the beneficiaries of her estate. The branch supervisor said that means nothing, even though another employee said to bring in our paperwork that had been prepared by an Attorney. We were also told to bring in my mom's death certificate. So, the branch had all of the necessary information and still they wanted us to complete the ILL. small claim affidavit. We spoke to 3 different people including the V.P. of Branch Operations."
"I've been with Arsenal for awhile. Use a credit card and pay your balance off in full every month because Arsenal doesn't care about fraud claims. If the vendor doesn't give them the money back then you're not getting your money back. I was scammed and provided proof. I used zelle which I thought was a secure way to make sure I received my money back if things went awry. I did not and I had to go through several rounds/calls of back and forth with them and zelle to finally get the answer that they don't care. Savings account interest growth is low. They have issues with answering the phone too. Good news they have a lot of shared branches"
"My ATM card was canceled, mind you I didn't cancel it the bank did. So I went and got another one , this one doesn't even work in the ATM. So said"
"I was a@ the bank today and ALWAYS Mrs.Lora is so friendly and always polite, professional and sweet. I never have anything but pleasant vibes when it comes to her. She’s worth a Million!!"
"Mr. Davis was very helpful but the service for long time customers was not good. My husband has been a member about 40 years. He asked them to refinance his vehicle and they said it would add a thousand dollars to the loan!! Well. He refinanced with my credit union and got a lower interest rate with no fees and lower monthly payments. They would not fax the payoff amount to the credit union until he drove to a branch to show ID."
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