Farmer's Pool & Spa 2121 William Street, Cape Girardeau, MO 63703

"We use the Farmer family to take care of all our pool needs. Our pool is ANCIENT and they have worked with us to keep it open and running successfully for over 20 years. They are attentive and responsive, and oh so knowledgeable! You may have to wait in line, but for high quality service with a personal touch, they are your only choice!"

"Installation went well, but when they came for maintenance, they drained the tub without turning off the power and with the heating unit still working it got very hot and melted some of the insulation on the front side. Now everytime it rains the cover holds water, which is not cool. I told them about it and just kind of got, "it's not a big deal". Well it is to me, I think I paid $200 for the cover. Not really a complaint, I appreciate that they supply you with some chemicals to start, but it's not everything you're going to need. Also, they should at least give you an idea on how to set up the filtering. Before I figured it out, I had crud or scale and sometimes murky water that could've saved me the cost of unnecessary chemicals and draining and refilling the tub."

"Absolute nightmare to deal with. Scheduled a liner installation six months in advance and when the time came for them to show up, they had no records of scheduling us. Took several calls and complaints for them to tell me that it would cost $5000 for a replacement which was $4200 higher than the original quote. So basically they were telling me to stop bugging them. Horrible communication and will never recommend this company."

"Farmers installed our pool and we couldn’t be happier with it. There were some issues initially - the liner leaked - but they took care of it and have been very good to deal with. I would recommend them to our friends."

"I received lackluster customer service on August 25, 2016. I was trying to replace the filter in my hot tub that I purchased from Farmers. The person I spoke with was clueless with regard to my filter number and replacement request. Kept trying to tell me that they couldn't find my filter number in my account. I repeated my filter type, name and number to this person at least three times. Finally I said I'll go buy it somewhere else. This totally surprised me with the great service and satisfaction that I received when I purchased the hot tub fro Farmers"