Bureau - Putnam Area Rural Transit 535 Elm Place, Princeton, IL 61356

"Very friendly and helpful. My son uses them as his source of transportation. Highly recommended"

"Super drivers, minivan had a bit of diesel exhaust, no A/C. Bus ride was delightful, but bumpy on the suspension. Grateful they go all over the Tri County area."

"Have had good experiences. Yes, you need to schedule ride day ahead of time before noon. Everyone has been courteous and friendly. Amazed the many ways you can use this service. Appointments, to & from workplace, shopping, etc. I use for sporadic days and times, so they have marked my file to receive call day before to verify pick up times. Make sure you have your mask during COVID. I also called accounting and prepaid. They mailed me cards which drivers mark off each way. This has been more convenient than having to have exact amount for ride (no change)."

"Used them several times. First couple rides great as ordered. Then they continued to go to wrong address. Or they would adjust time and not send the texts they promised to confirm appointment. So I started calling morning of scheduled appointments to confirm. Last straw was having my mobility challenged husband, who requires a walker, getting his first haircut since COVID-19 relying on this service for transportation. I called scheduling it that way and called to confirm the proper location having him with me morning of appointment. They were late and went to wrong location. When I called again I was told they weren’t aware I had him with me. Driver also informed me I was just added to schedule and he would run very late returning to get us. Absolutely fed up and will never use them again. A very poor service for a sector of the community who really needs and deserves a quality product."

"When i dropped my best friend off today, a BPART driver pulled up behind her, nearly hitting her! This older man (driver) was within a couple of inches as she was taking items out of the trunk. When she confronted him about going to the office about it, he showed no remorse and told her to "go ahead"! This man needs a driver's course, if not have his licence taken away! Update 8/7/19 My friend was supposed to use this service for a doctor's appointment, only they never showed! How are people supposed to feel confident in using this service if this happens? I've heard this wasn't the first incident of this happening either."