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TRUE Fitness
865 Hoff Road, O'Fallon, Missouri, United States
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About the TRUE Fitness
TRUE Fitness is a premier fitness store located at 865 Hoff Road in O'Fallon, Missouri. We offer a wide selection of top-of-the-line exercise equipment, including treadmills, ellipticals, bikes, and strength training machines. Our knowledgeable staff is dedicated to helping customers find the perfect equipment to meet their fitness goals. Whether you are a beginner looking to start a new fitness routine or a seasoned athlete looking to upgrade your home gym, TRUE Fitness has everything you need to achieve your fitness goals. Visit us today and experience the TRUE difference in fitness equipment.
Photos of TRUE Fitness
865 Hoff Rd, O'Fallon, MO 63366, United States
Opening hours of TRUE Fitness
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of TRUE Fitness
"I have a 20 year old True treadmill that was showing an E5 sensor failure. I submitted a request and received prompt feedback. After replacing the speed sensor and not resolving the problem I contacted the technical support team via phone. Marsha reviewed the case and thought it appropriate to engage a 30 year company veteran, Joe. They walked me through additional troubleshooting via Face Time and isolated the problem as a failed lower control board. Two days later the board arrived and with some additional phone/Face Time support I was able to replace the board and calibrate the treadmill. Outstanding customer support by this team....20 years later!"
"The following complaint was written as a review on their website that states it will be posted in 24 hours - 3 weeks later and it has not been posted yet! We have 4 Octane Ro machines that have very LIGHT usage. It is an extremely poor built machine that we have had nothing but problems with. Customer service reps have informed us that it was made with a battery that is not powerful enough to power the machine. Therefore the screen doesn’t turn on. They released a software patch that dims the screen (to save power), which means you can not see the display clearly. It also means that when you pause for a few seconds the console resets instead of starting up where you left off. So the fix does not actually solve the issue – it just creates others. The machines were down for several months. True Fitness [who bought Octane] said that it was due to a shortage of parts – I am not sure how this is a consumer problem? We have a product that is in warranty and it needs to be fixed. Eventually, several months later after MANY service-calls the product was fixed (again, with the other issues from the patch). The product also has a problem with the footplates. There are plastic moldings that hold the foot plate in place that keep snapping off meaning that the foot plate can’t hold your feet making the unit unusable. They say there is a long back log and we can’t get them in. Again, meaning we can’t use our Octane product for WEEKS on end. We have just lost 4 plates in 4 days!! On top of the 4 other plates we have already replaced. The product was clearly released without testing."
"Among the very best customer service support I’ve encountered! My old TRUE 500 HRC would not work, displaying various error messages, when I pulled it out of storage after a long military deployment. I love the machine and was determined to get it working again. After spending a great deal of time - in addition to money on eBay replacement parts and supposed online repair advice - I eventually linked up with JR and Joe Chirchirillo at TRUE Fitness. They were great! They were very responsive to my calls and emails - eventually walking me through a series of diagnostic tests and simple repairs that got my treadmill working again! Joe is outstanding at trouble shooting - impressively knowledgeable, patient and easy to understand. I am very grateful to TRUE Fitness for my treadmill and the outstanding customer centered support provide by JR and Joe. It was absolutely clear that they cared about me and getting my TRUE 500 working again!"
"I knew there was a reason why we purchased our True Fitness PS700 treadmill over 10 years ago... Its been sitting in the garage for some time after the move...lost some parts and had to buy them to get it up and running.. but had to re-calibrate to get it to work...within 15 mins Joe Chirchirillo helped me get that baby running like it was new! This company understand what customer service means and we will continue to buy their products. Thanks again Joe and team!"
"Most impressive support you will ever find — about 2 years ago, while under warranty, I had a small issue. I called support and reached Joe Chirchirillo. His troubleshooting skills were amazing. He took the time to help me and solve my problem. The most impressive part of this story is that I contacted Joe again a few days ago for an out of warranty issue (a part that I broke while moving the treadmill) and Joe remembered me and helped me right away. Wow! how impressive is that. Kudos to the company for having long term employees that really care about their customers. It’s people like Joe that make a company great. My experience has been great and if I every need another piece of exercise equipment, I will look at TrueFitness first. Joe — thank you for being customer focused, for having the patients to work with people, and being a technical genius."
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