Dugger Swimming Pools & Supplies, Inc. 332 West Bethalto Drive, Bethalto, IL 62010

"Dugger’s pool installation was awesome we have the most beautiful in ground pool the will last for years to come. Gunite surface with sparkly details and a in laid turtle. Would highly recommend this company! Thanks to John, Brady and the whole team! Jan Wiskow"

"***UPDATE*** I met with a structural engineer and after our conversation it's in our best interest to REMOVE the pool that Dugger put in 15 years ago. Why? Their irresponsible planning has led to 15 years of cracks and the engineer stated most likely those cracks will continue for years to come. Thanks Dugger Pools!!***** I wish I could provide a negative score. Dugger put my pool in 15 years ago. I relied on Dugger's experience on where to put my pool. What a big mistake!!! EVERY year for those 15 years, I have had significant cracks! For the first few years I told myself "the ground around the pool will settle" and the cracks will stop. Never did. Dugger Pools gave me a line of BS on where to put my pool. Now, when I need them to come out and fix the cracks, they have that service subcontracted. The last time I checked they do not have an answer machine. Why? My assumption is they do not care enough about customer service. After spending lots of $$ on water, chemicals, pool crack repairs and upgraded retaining walls, I have found out that I need a structural engineer to come out to help assess my situation. Beware! There are a lot of wonderful pool companies out there. Please work with them. DO NOT LET WHAT HAPPENED TO ME HAPPEN TO YOU. DO NOT USE DUGGER."

"Not sure how there service is, but they just pulled out in front of us here in Denton, TX.... Without looking. Thank God we were paying attention...be carefull."

"Called for repair to spa. Two techs show up instead of usual one, Gets part number of not working controller. Calls back two hours later. Part cost is $625, will take a three man crew to drain and move the hot tub, repair, move back, refill, stand around till confirm that it works. Total cost $1500. Check on line, retail cost of part is $225. Popped off side panel and installed in 15 minutes without draining or moving hot tub. Not sure if dishonest or just incompetent."

"Just left the store and Randy was very helpful, he tested my water and gave me a suggestion for my brown pool. It's already starting to clear up so I know we're on the right track. Randy was very nice and helpful and made me feel like this wasn't going to be as big of a deal as I thought it was going to be."