The UPS Store,

2740 Columbus Street, Ottawa, IL 61350

"Every time I have been here, the workers have always been friendly and quick to scan my packages and give me a receipt. The gentleman that are there most of the times that I have dropped off packages make it very convenient."

"New manager/owner. Awful service. Didn’t even know how to get to his email to print label. Then claimed paper was out, then charged $10 for one label print!! Go to other shipping facility, this place used to be great and is no long the case, very disappointing"

"I went in today and had quite a few items. I walk in and at least got a hello. Go to return my items at the counter. Told the girl behind the counter what I had and that I had a couple QR codes for my returns not realizing it was the same code. That was my fault and an honest mistake but she was evidently annoyed by this. She seemed irritated that I was even there to begin with. At least be more welcoming or smile. I am not sure how customer service doesn't matter anymore. Why keep these kind of people employed? Unfortunately, this is the only store nearby for me to go to. Hopefully, management kicks some of their staff out. Other people need jobs and can probably do much better than the service I received today."

"Made an appointment for a notary at 1000. Got in there and was told the notary doesn't even come in until 1030. If this was the case, I could have easily gone somewhere else. I needed this document by that time for a reason. Now I will be driving to Virginia because UPS can't get their stuff together."

"I don't know what happened to this business. I always had a guy that owned it wait on me. He went out of his way to explain,and help in anyway he could. I haven't returned anything for quite awhile. But I'm getting married and have had a couple things I needed to return. Last week I go in and a tall dark haired girl waits on me and I've never felt so disrespected. She acted like I interrupted her and I paid with her rudeness. As normal I walked away thinking.... everyone has a bad day. Today I go back and same girl approached the counter. (Mercedes) My husband hands her a couple returns unboxed. I read the directions and it said take to UPSand it doesn't need to be packaged. I figured okay for whatever reason the company doesn't want it packaged by me. So this Mercedes says you gotta package this (rude) I explained I have no idea why but it says specific don't package it. She says" buy one" . No explanation,just " buy one" It wasn't the fact I had to buy a package it was her attitude. If she doesn't care for the work she does she really should find a different line of work."