Bolingbrook Taxi 481 West Boughton Road, Bolingbrook, IL 60440

"I have a similar experience as many of the rest of you to share here. It's a pity you can't choose ZERO stars, because this group certainly deserves it!!!! I scheduled a reservation with this company, but had to call them back and cancel because the details of my trip changed. The attitude of the person who answered the phone gave a clear indication that he does not like his job. He told me there was no reservation to cancel, without me providing any information (name, phone number, date, confirmation number, etc.) It turns out that he was simply looking at a computer display that showed a name and phone number where I was calling from. When I questioned him as to what information he was looking at to tell me there was no reservation, he proceeded to tell me my husband's name and phone number. I tried to explain to him numerous times that the reservation was made under MY name and MY phone number. Again, he NEVER asked for my name, date, confirmation number, or phone number I used to make the reservation. He didn't care to speak to me, talked over me numerous times and promptly hung up. My husband called back from my phone number and got one of the manager. The manager, Andrew, NEVER asked him for a phone number, just the name used for the reservation. Sure enough, he immediately found the reservation and cancelled it. Andrew told my husband he would speak to the employee. My husband received a call back a few minutes later from Andrew, who the nerve to say that he listened to the audio from the call and DIDN'T see anything wrong with his employee's behavior. Instead, he blamed my wife for getting agitated. Wouldn't you become agitated with someone who wouldn't listen and look up your information? But I guess this company cares more about sticking up for its incompetent employees rather than providing customer service. STAY AWAY FROM THESE PEOPLE AT ALL COSTS!!!!!!!"

"They take the long way to make more money instead of making the trip affordable and quick for the client"

"If I could put 0 stars I would. I work front desk at a doctors office and we just had a 94 year old women dropped off out front of our facility and just left there. This elderly women told the driver multiple times that this was the wrong location but he argued and said it was correct and that she needed to get out of the car. It was the completely wrong location for one and they just left her outside in 90 degree weather. This taxi service should be completely shut down, it is completely unacceptable. After reading the reviews I am sure this one will just get lost with the rest of them so I am writing to tell everyone to NOT USE THIS SERVICE. Call an Uber and force this service to go out of business."

"Had use this company 2x before and had no problem's or complaints. Prices were fair and the same female driver was safe and pleasant. Decided to use them today and had the worst experience ever!! The male driver was a extremely rude ignorant man. Awful."

"This company is TERRIBLE. Unfortunately, they're also the best option if you're in the Bolingbrook area, so if you MUST use them, ask for Danielle - she's the only one who is nice, drives safely, and on time. Aside from barely being able to understand the dispatcher, he is RUDE, lies about how long it will take (15min turned into an hour and we were late to our destination), and his drivers (besides Danielle) are unsafe and super rude. Our worst experience was with a very unsafe driver who almost hit 3 cars on the 1mi drive we had to go, and then gave us a hard time about using a credit card because it meant he'd have to sign into an app on his phone and he couldn't remember the password. He was incredibly rude, unsafe, and unprofessional. He literally asked us why we were wasting his time!! If you can take another taxi service, DO. If you must use this company, call WAY in advance and ask for Danielle or you will have a very unsafe and unhappy ride!"