Illinois Bank & Trust, a division of HTLF Bank

"Great customer service! Shout out to Rosa for helping me understand banking and being my go to notary. Thanks to everyone who has helped along the way"

"I absolutely love this bank!!! The staff is so friendly and welcoming ☺️, you can tell they really want to help you. I have made some requests that I wasn't sure they could help me with, and they went above and beyond the call of duty - with a smile. Thank you so much Illinois Bank and Trust for being my bank, and actually caring about me!!"

"My lord, don't bother with this terrible bank. There website is circa 1995, customer service is terrible, application process was an absolute nightmare. Went with ally in the end, online, easy to apply, complete snooze fest after this cluster. Never cut a card before I even use it before..."

"We have been long time customers, but recently they have taken a downhill toll. They have no sympathy for their customers. I have overdraft privileges on checks for emergency purposes. I had an emergency and wasn't able to put money into my account to cover a check that went through. They decided to return the check and charged me a bunch of fees. I've never had an issue with is overdraft privilege before. They refuse to tell me why they returned the check. They refuse to refund any fees that were associated with their mess up. I requested to have the account closed as I'm just going to stick if First National Bank and trust as they actually care about there customers. They refuse to close my account because they still want to keep charging me fees for everything. They have terrible customer service. You call the customer service line. They can't even help you. The banker on the account as to do everything. The bankers are ignoring all my emails that I have sent to them. I have over 15+ emails with them, and maybe 2 responses. Still don't know the reason why this all happened in the first place as they are refusing to tell me. Sounds kind of suspicious to me..."

"I am happy with this bank. They have good promotions, good deposit rates, and customer service has been excellent for every interaction. I do not have any credit products from them. I'm hoping they will offer better rewards credit cards in the future!"