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Ascentra Credit Union
2019 Grant Street, Bettendorf, Iowa 52722
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About the Ascentra Credit Union
Ascentra Credit Union, located at 2019 Grant Street in Bettendorf, Iowa, is a trusted financial institution offering a range of services including ATM access and financing options. With a focus on home loans, Ascentra provides information on down payments, escrow accounts, private mortgage insurance (PMI), and credit scores. They offer a $7500 first-time home buyer grant and personalized guidance throughout the home buying process. Ascentra's dedicated team, including employees like Eddy and Cassidy, go above and beyond to provide excellent service and support to their members. By servicing all loans locally, Ascentra ensures a smooth and reliable experience for all their customers. With a commitment to transparency and customer satisfaction, Ascentra Credit Union is a top choice for all your financial needs.
Photos of Ascentra Credit Union
2019 Grant St, Bettendorf, IA 52722, United States
Opening hours of Ascentra Credit Union
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
09:00 - 12:00
Sunday:
Closed
Reviews of Ascentra Credit Union
"Your main branch can't print debit cards on site? Vibrant can, and does."
"It was my go to place especially as a young man with no credit history they lent me the money I needed to purchase a vehicle for work and have had 3 loans, checking, savings, and credit card with them. I enjoyed them so much that I continued to use them after I moved to Des Moines and did so for 3 years. Unfortunately problems with my credit card as a brick and mortar location led me to change banks and since then the problems have been continuous. The paperwork done digitally for my loans was lost, incomplete or something of the such that I received a default notice on my vehicle, then the credit card which I stopped using continued to accumulate charges. Eventually leading me to withdraw most of my money save for the savings account and closed both the checking and credit cards, now I have another default notice on a card that I was told was closed 2 months ago and have multiple phone calls getting passed around call centers to finally speak to someone that can correct the situations for both the loan and credit card. They also seem to be in the habit of calling about these issues but not leaving messages. Makes it difficult for someone in public safety to be notified of issues prior to receiving letters. It was a great institution when I lived a mile from a branch but not so much anymore with the distance and difficulty speaking to an actual member of the organization."
"Nothing wrong with ascentra friendly people. Except with the guy who does commercial loans very poor communications never return your calls ."
"As a certified "Grumpy Old Man" I an embarrassed to admit I cant think of a single complaint. From the day I contacted you about possibly moving banks I have been extremely pleased with my decision, though at times a bit confused. How do you do it...people answer phones, employees smile and answer your questions ( as importantly if they cant they will find someone who can) I have been told that people, in todays market like dealing with impersonal customer service, it gives them comfort in their anonymity. yeah , sure. Ascentra Credit Union is terrific. You call on the phone, visit on line or walk in the door , you are treated with the same considerate and friendly service. I have yet to be treated any other way."
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