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Baptist Neighborhood Hospital – Schertz
About the Baptist Neighborhood Hospital – Schertz
Baptist Neighborhood Hospital – Schertz is a leading healthcare institution located at 16977 Interstate 35 in Schertz, Texas. Our dedicated team of doctors and healthcare professionals are committed to providing high-quality medical care and personalized treatment to patients in the local community. With state-of-the-art facilities and a focus on patient comfort and satisfaction, Baptist Neighborhood Hospital – Schertz is a trusted healthcare provider for residents in the area. Whether you need routine medical services or emergency care, you can rely on us to deliver compassionate and comprehensive healthcare services.
Photos of Baptist Neighborhood Hospital – Schertz
16977 I-35, Schertz, TX 78154, United States
Reviews of Baptist Neighborhood Hospital – Schertz
"$3642 for a bandaid and antibiotics script! I was bitten by a dog and the vet advised me to to go to the ER to get antibiotics. Fortunately, the vet tech cleaned my wound because they didn't at the ER. The doc looked at 1 of my 3 bites and agreed antibiotics were a good idea. NO OTHER TREATMENT WAS GIVEN. I provided two forms of insurance initially, figured I was good to go. Got my prescription filled at HEB for $3. Then I got a $942 bill from US Acute Solutions a week later. At first I thought this was a scam...nope, it was a bill. They push for you to pay it too. I called my insurance and found they already paid $2700 for my ER visit and that this was a mistake on the ER part. I called US Acute Solutions and gave them the authorization info from my insurance. Although this was extremely ridiculous price for the services provided I thought it was finally over. Noooope, just got another notification for $942 from US Acute Solutions. Here we go again."
"I came in for severe shoulder pain after injury. I’d tried over the counter pain medications and nothing had helped. I was in tears even though I have a high pain tolerance. After explaining symptoms I asked for IV pain meds from the nurse as I was in incredible pain. Dr Kracke came in and asked me questions about what happened then asked me if I could move my arm in two directions. She said I likely had some sort of soft tissue tear and that she would give me steroids and pain meds. She immediately said she did not do iv pain meds. So I sat there in incredible pain until a norco was given to me and then it took about 20 minutes to kick in. My wife said this was the most relaxed she’d seen me all night. When the doctor came to check on me again, I told her the norco was working and I asked her if I could have a few for discharge. She said she does not send patients home with narcotics and to see my primary care. I told her that my primary care recently left the practice and it was a Sunday. She just shrugged her arms. Dr Kracke treated me like I was a drug seeker as soon as I asked for iv meds. As I explained to the nurse, I am a nurse as well, including an icu nurse with national certification in critical care within the Baptist system who frequently gives these iv pain medications. So I was not asking because I am seeking drugs but because I am in true acute pain and I did not want to wait another 30ish minutes for relief as the pain was unbearable. Dr Kracke had her mind made up about me seeking before she even went into my room. I heard her warn the nurse as well about denying me discharge pain meds before she went into the room to do discharge paperwork. Next time I’ll skip the stand alone and go to my hospital where I won’t get treated like a drug seeker. Incredibly sad and disappointed with the care."
"Absolutely amazing staff!! They took my concerns seriously and acted fast. Thank you for your attention to detail and taking amazing care of me. Nursing staff was phenomenal! The Dr. was very understanding and listened to all my concerns and answered all my questions. Thank you!!"
"I called to the emergency room, about 6:45pm on Saturday February 3, to verify that my father had been taken there by EMS. The person who answered the phone was very rude and wouldn't tell me whether he was there or not. All she said was, "We do not give out patient information!" I explained to her that I was just trying to verify that he was there and she told me the same thing. I explained to her that I was told by EMS that he was taken there, but Iwas unable to confirm it. She said "Well, who told that he was taken here?" I explained to her that EMS told me. She then said, "Well, I guess you'd better ask them!" I wasn't trying to get any medical information, just trying to locate him. There was no reason for that person to be so rude."
"In February of 2021, my wife was hemorrhaging and I was attempting to take her to her doctor in San Antonio. We could not make it to her doctor so I pulled off to this emergency hospital. When I walked in, I notified the front desk staff that my wife was hemorrhaging and someone needed to get her now. The lady at the front desk did not approach the matter with any sort of urgency. They said they would “get me a wheelchair” which they did after 5 minutes. And kept asking for my insurance info, while I kept telling them the seriousness of the situation. No one took me seriously. By the time my wife got in, the nurse asked her to stand up, and when she did blood came down her legs and pooled on the floor. This was the first time anyone took the situation seriously. Thankfully my wife survived this traumatic experience, but it would not have been close had the is hospital actually treated an emergency like an emergency. You can imagine my frustration. I hope this service has changed in the months since this happened."
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