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Good Therapy Counseling South Office
2132 Deep Water Lane, Naperville, Illinois, United States
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About the Good Therapy Counseling South Office
Good Therapy Counseling South Office, located at 2132 Deep Water Lane in Naperville, Illinois, offers collaborative, caring, and connected counseling services for individuals and groups of all ages. Specializing in marriage counseling, couples counseling, teen counseling, and counseling for substance abuse, our team of licensed professional counselors and therapists are experienced in treating a variety of mental and emotional health issues. Online sessions are available for those unable to attend in person, including art therapy facilitated by a trained art therapist. Whether you are struggling with anxiety, depression, family conflict, or other challenges, Good Therapy Counseling is here to help. Contact us today to schedule a session and start your journey towards healing and growth.
2132 Deep Water Ln Suite 212B, Naperville, IL 60564, United States
Reviews of Good Therapy Counseling South Office
"A friend of our family needed help, we scheduled with this company to try them out. Two weeks later, and the day of the appt, these guys contacted us to say they're double booked. IN A TEXT! It's hard enough to get somebody to admit they need help, but to cancel somebody reaching out on the first visit is disorganization to say the least. Pathetic, uncaring and flat our dangerous to count on these guys for help. Now we need to go somewhere else and can't get in anywhere for another 2 weeks. **UPDATE DECEMBER 3RD** Even though I asked to speak with the manager of the company to ensure they understood their staff were putting kids in need at risk, they never called back. Strongly don't recommend."
"I have been with Good Therapy for almost 2 years now and wanted to share my feedback. I currently see Michelle Rogers and she is amazing!! She is exactly who I've been searching for my entire life!!! I wish everyone had a Michelle in their life! Last but not least, I met with Brittany Nelson for Neuro testing. She was also amazing!! Very detailed and provided such a comfortable environment. She is very patient and was considerate to all my needs. Loved how she summarized my results and gave me peace of mind. I couldn't be more proud of where I am now thanks to the great counseling services Good therapy offers. They provide quality and professional individuals to meet everyones needs! I can go on and on but wanted to share how incredible and life changing Michelle's services can be for someone like me."
"Emily is a terrific art therapist. She processes with her clients and her communication skills are flawless. It is great that Good Therapy has incorporated art therapy as a part of their counseling. I definitely recommend Good Therapy to anyone who is seeking counseling in their lives."
"Christine S at Good Therapy was great! She listened to my Wife and I and helped us discover our Love for each other again. We worked with Christine for 10 plus weeks and we HIGHLY recommend her and Good Therapy! Thank you"
"The management of this place is completely incompetent (dealing with insurance issues as well as billing) but also communicating clearly with the patients and addressing concerns. I have been seeing Kim for almost two years (WHO IS AMAZING), but sadly I do not feel financially secure or respected as a patient from management. An example of this is when Abby Koch (the owner), charged my credit card on file even after I had disputed a $100 cancellation charge that their management company confirmed I had cancelled/rescheduled well before the 24 hour mark). The only solution provided was to give me a credit instead of a refund. In addition to this incident, their billing and insurance person harassed me about my insurance being inactive (when I had provided a screenshot of my account saying I was active, as well as a reference number to a phone call I had with my insurance representative that confirmed I was active). There was never any communication/apology/explanation to me when my claim went through. In addition to this, I received a receipt of billed dates from 7 months ago which were already paid (this was corrected). However, when I sent an email to Abby explaining my concerns about my financial security and feeling taken advantage of, I heard nothing from her and only received the corrected receipt from their billing department. I would expect an owner of a counseling company to taking a patient questioning their own financial security as well as their business ethics very seriously and respond in a timely manner. I only received a response from Abby after I addressed her directly about my disappointment in her silence. Stay away from this company. They clearly have some issues to sort out and priorities in things other than their patients with little respect for their concerns."
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