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Understanding Minds Psychological Services
11144 Tesson Ferry Road, St. Louis, Missouri, United States
About the Understanding Minds Psychological Services
Understanding Minds Psychological Services is a leading mental health institution located at 11144 Tesson Ferry Road in St. Louis, Missouri. Our team of experienced psychologists and therapists are dedicated to providing high-quality, personalized care to help individuals understand and overcome their mental health challenges. Whether you are struggling with anxiety, depression, trauma, or any other mental health issue, our compassionate professionals are here to support you on your journey to healing and well-being. Contact us today to schedule an appointment and take the first step towards a healthier mind.
Photos of Understanding Minds Psychological Services
11144 Tesson Ferry Rd # 101, St. Louis, MO 63123, United States
Opening hours of Understanding Minds Psychological Services
Monday:
08:00 - 21:00
Tuesday:
07:00 - 21:00
Wednesday:
07:00 - 21:00
Thursday:
08:00 - 21:00
Friday:
07:00 - 18:00
Saturday:
09:00 - 17:00
Sunday:
09:00 - 21:00
Reviews of Understanding Minds Psychological Services
"It was a complete waste of time. I had to take an assessment before being seen by a therapist. They ended up leaving me a voicemail turning me away after telling me that they shouldn’t have any issues finding me a therapist. I feel like that should have been my decision. Now I have to waste more time trying to find a new therapist and it may take weeks."
"I have had a psychological evaluation with Julie Bertel. She listened to my troubles and symptoms and was very patient with me before, during, and after my evaluation. She gave me a very thorough and transparent 18-page diagnosis/es which I deeply appreciated to have. She is sweet, compassionate, and even went above and beyond emailing me recommendations for treatments and even asking how it's been going. She is also now my CBT Therapist and has been an absolute pleasure to work with. Tiffany Lin is also on the same page with the care that was given to me, as she is evaluating me for another disorder I most likely have. She is also kind, compassionate, listens, and sounds like she cares on everything you say. The staff have also has been amazing to talk to. Every one has been extremely nice, understanding, and all felt comfortable enough that even laughs are shared. They email back at reasonably fast times and easy to work with in scheduling/payments. I cannot recommend Understanding Minds enough. They have changed my life for the better. Thank you Understanding Minds. P.S. Understanding Minds tends to have a very busy schedule when making new appointments with how seemingly good they are with their work and the demand it brings. Cancellation/Late fees have to exist because that time wasted could be used on someone else wanting to see them within said busy schedule. This is an understandable policy that most -if not all- practices do."
"My son started seeing a therapist at this practice (JB), who we were told "specialized" in ASD. He has Level 1 ASD (formerly Aspergers) and struggles with anxiety and executive functioning skills. He missed his 3rd appointment due to nothing other than simply forgetting to put it on his calendar. I helped him write an email asking if they could either forgive or at least reduce the $80 cancellation fee since this was his first offense as well as the fact that this is the very reason he is seeking therapy -- to help him with organizational skills. They replied by reiterating their cancellation policy. I understand consequences for missed appointments in most cases, but what a misnomer to name the company "Understanding Minds." Wish I would have read more reviews before picking this place."
"We were very disappointed with the customer service and how this business is ran. My son had an appointment and we called the night before and had to leave a voicemail. It was 10 minutes past their 24 hour policy but never received a phone call back the next day letting us know that we would be charged the full amount for canceling. If we had know we would be charged the full amount we could have set a zoom with the therapist. Normally we are charged for the time spent which was rarely more than 30 minutes but was charged the full hour. I received a phone call not even 2 months after this appointment and was told if we did not pay it would be turnt over to collections?? I feel like that was not only rude but unprofessional to make a statement like that for a bill that was $78 and not even 2 months ago. This is not how you keep clients by taking advantage of them."
"I was very happy with my experience with the folks at Understanding Minds. My therapist was just a random selection of the members in the practice but she turned out to be an excellent fit (I suppose you could ask for a specific therapist or ask for a new one if you don't connect with the one you get, but I was lucky). The photo below is not my actual therapist, just a generic photo. I am always concerned about "what my insurance will cover" and they were very good about keeping me informed that everything billing-wise seemed to be going smoothly. Some therapists just seem to want to keep you coming until the money runs out, but the folks at Understanding Minds were good about setting goals and giving you progress reports. When seeking therapy, it is important for the client to be fully involved and let your therapist know if something doesn't feel right. I dipped my toes in the Therapy Pool a few times before I learned to fully benefit from and participate in the process. We would probably all be better off if we all did a little Mental Health Check once in awhile. And the world would be a happier place also."
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