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OakBend Medical Center - Williams Way Hospital Campus
22003 Southwest Freeway, Richmond, Texas 77469
About the OakBend Medical Center - Williams Way Hospital Campus
OakBend Medical Center - Williams Way Hospital Campus is a leading healthcare facility located at 22003 Southwest Freeway in Richmond, Texas, United States. As a full-service hospital, we provide a wide range of medical services to our patients, including emergency care, surgical procedures, diagnostic imaging, and specialized treatments. Our dedicated team of healthcare professionals is committed to delivering high-quality, compassionate care to our community. With state-of-the-art technology and a patient-centered approach, OakBend Medical Center - Williams Way Hospital Campus is a trusted destination for all your healthcare needs.
Photos of OakBend Medical Center - Williams Way Hospital Campus
22003 Southwest Fwy, Richmond, TX 77469, United States
Reviews of OakBend Medical Center - Williams Way Hospital Campus
"Terrible experience at the ER. From being ignored at the front desk to having a nurse bring me into the ER along with her Uber Eats McDonalds meal, to the physician Arif Azam who looked like he’d rather die than be at work, to the complete lack in care with billing. I’m telling everyone I know to avoid this place."
"Worst experience I came here because I hoped it be better than Richmond location I was wrong worse actually the front lady was very nice I will say but it was so simple asked for Tylenol I was obviously in pain to come to er and bout 45 min after I asked 7 got to counter and ask they are just ignoring me for the most part they say they're getting my discharge papers together and ok that was fine may I have some Tylenol please while I wait I've already asked 45 min ago? She gave me a smug look ;Ike they'll take it to your area which of course was a chair in the hallway. Waited bout another 20 and came back triage lady says I have all your stuff here like omg I can wait on papers I need Tylenol PLEASE then tried giving it to me after I sign discharge at this point keep it I'm going home I got Tylenol there wow maybe they're short on Tylenol who knows. They almost gave me an anxiety attack that's how mad I got I would never recommend anyone go here"
"This is by far the worst experience ever. I will never recommend this hospital to anyone of my family members or friends. I took my mom to the ER on Williams Way around 1:30pm because she was dehydrated and with severe pain in her stomach. They did administer IV and pain meds but had to wait nearly 12 hours to get a room after being admitted- was very disappointing. After finally getting a hospital room 12 hours later, we had to wait an additional 14 hours to see another doctor- all the while my mom laid in a hospital bed agonizing in pain. It was a constant issue with speaking to staff for action to be taken with the promise of 'we will take care of it' from the nurses to the case manager. In the room I spoke with the nurse taking care of my mom and addressed my concern of her dehydration and pain. She contacted the doctor in charge of her case via text message and messages were received and shown as read status but no reply on the doctors part. After additional messages sent by the nurse, she let the doctor know of my concerns and the doctor stated he would approve administering IV and pain meds for my mom and that he'd send the order in. That was never done, this so called order was never received, and so my mom was with no IV or pain meds for nearly 14 hours. After the doctor finally showed to see my mom, he tried to reassure that he'd do everything possible to help my mom out and treat her like his own family. We requested for a CT scan, the doctor agreed, but that was another fail. The doctor placed the scan to the Jackson location instead of the williams way location. Because of this, we had to wait until the next day for the scan to be done- even after telling every doctorand nurse there that my mom had severe stomach pain and she was having trouble using the restroom. A whole 3 days for a CT scan for a patient who was obviously in so much pain!!!! My mom had to get an NG tube down her nose due to the fact she was not wanting to eat or drink because of so much pain. While having the tube down her nose, I still had to the nurses there because no order of formula or her medication were not approved even after the doctor said he'd turn it in. So my mom had to wait with the tube in her nose for 6 hours before even getting anything put down through it. The nurse did not enter the Xray showing the ng tube was in the stomach so the night nurse staff had to wait to verify the location of the tube. After getting the CT scan results, the doctor stated that my mom had a pretty big impaction and was the cause of her pain. I was deeply unsatisfied and concerned with the lack of judgement and communication between the staff in general. One minute one person said one thing and a minute later someone else would come in and say something completely different. It was all extremely chaotic and mind baffling. To conclude my mom had to get a PEG tube due to her inability to eat or drink. There was very little help with teaching us how to administer any formula or meds or how to even obtain the formula out of the hospital. I asked a nurse to please show me again how to do certain processes to make sure I understood correctly the first time and she hesitated stating they are only supposed to show us once. I am not in healthcare, what's common sense to a nurse is not common sense to people outside of healthcare, and the lack of compassion was very upsetting and defeating. To top it all of, staff told us that my mom would get discharged from 12-1p and that was not the case at all. We ended up getting her out at around 8 pm. We were made to wait about 8 hrs and at the time of discharge they were basically rushing us out the door. I will say not all the staff was bad. There were some nurses and cna who did their job, went above and beyond, and helped out so much. Nurse Basayu, Nurse Elenor, Nurse Marvin, Nurse Manoj, CNA Michelle and Jessica... thank you so much for your kindness, compassion, and willingness to help. You all are the only positives with Oakbend hospital."
"I DON’T ADVISE ANY PREGNANT WOMAN TO GIVE BIRTH IN THIS HOSPITAL!!!! Horrible service at Oakbend with unprofessional Doctors. October 27 was my delivery day, I waited there and everything went smoothly till the DR came to give me the “epidural injection” her hand was very soft and easy when she insert the needle on my back, then she said the “epidural anesthetic” will process in 30-45 mins… Waiting and waiting…. Giving birth PAIN start coming in and there is no anesthetic at all. I WAS GOING TO DIE BECAUSE OF UNPROFESSIONAL DOCTOR THAT OAKBEND HIRED.. Again and again WORST HOSPITAL and DOCTOR"
"I had post-op care at Oakbend Medical Center in 10/2022 for hip replacement and 1/2023 for knee replacement. I received excellent care. The nurses and cna’s were very instrumental in my recovery process. They took time to explain my meds and answered any questions I had. The staff was always polite and helpful. They also interacted with my son in a compassionate and caring manner by answering his questions regarding my care. The physical therapist gave me pointers on how to proceed with in home exercises. The menu choices were varied and everything that I ordered was excellent. Overall, excellent facility with professional, kind and caring staff and great food."
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