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River Acres Medical Group
1260 River Acres Drive, New Braunfels, Texas 78130
About the River Acres Medical Group
River Acres Medical Group is a leading medical institution located at 1260 River Acres Drive in New Braunfels, Texas. Our team of dedicated doctors and health professionals are committed to providing high-quality care to our patients. From routine check-ups to specialized treatments, we offer a wide range of medical services to meet the needs of our community. With a focus on personalized care and patient education, River Acres Medical Group is dedicated to helping our patients achieve and maintain optimal health. Visit us today and experience the difference our expert team can make in your healthcare journey.
1260 River Acres Dr, New Braunfels, TX 78130, United States
Reviews of River Acres Medical Group
"I relocated to Texas 3 years ago, and had always been blessed with good health, into adulthood. Eventually, I needed to see a doctor, but I had no idea where to start--I had no insurance, and hadn't ever even filled my own prescription before! I am so glad I was referred to River Acres Medical Group! Doc, and the staff patiently answered all of my questions, & pointed me in the right direction. The familial atmosphere is so comfortable, & friendly; they remember who I am, details about my life. Doc even took the time to interview for a college project, after one of my appointments. I love that they treat you like a person, not a serial number. I recommend River Acres Medical Group to all of my associations, because I know they will be in good hands!"
"Dr. Jim has been our primary care physician for almost 10 years now. He follows me for 3 chronic conditions. I never feel rushed at this office. It's convenient to make the drive to New Braunfels to see him. I highly recommend this doctor."
"I absolutely adore my doctor and the girls at the office."
"They care more about policies than patients. I was about to head off to my first appointmentment and life happened...Due to circumstances beyond my control, I could not make it to my first appointment. I called with only 15 minutes before my appointment, which I understand is not very much time and not enough time to fill the space that I was scheduled for. When I called to cancel my appointment, I reached a voicemail and left a message stating that I was not going to make it and to please give me a call so that I can further explain should they have questions and that I would like to reschedule my appointment. The time my appointment time comes around, I get a call from the doctors office asking, “where are you? Did you know you had an appointment?”. I stated that I had left a message and then they proceeded to reschedule my appointment for a week later. I get a second call then stating that because my call was only 15 minutes before my schedule appointment that I have to pay a $45 cancellation fee, before they will book the appointment. Mind you, I had not received or been given any instruction on the “48 hour cancellation policy” that the River Acres Medical Group has in place. I don’t believe that it’s a “healthy” practice to apply policy that is only subtly mentioned on the website(after looking for it myself), it is not even mentioned on the two links that River Acres Medical Group Employees instruct you towards. After the extensive amount of information I had provided and questionaires answered, and few conversations over the phone before the first scheduled appointment, not one time was the cancellation policy stated. I was not even a formal patient yet, and normally I keep all of my appointments and show up early because early is on time. I do not want to have a doctors office who will hold to policy over patients. Had I been negligent and forgotten the appointment or cancelled because I just didn’t want to go... I can understand that and why the policies are in place. But this facility does not care and it’s all about the money. I do not and will not recommend River Acres Medical Group."
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