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About the Northstar Mechanical
Northstar Mechanical is a leading health institution located in San Antonio, Texas, United States. Specializing in mechanical services for medical facilities, Northstar Mechanical ensures that healthcare environments are operating efficiently and effectively. With a team of skilled technicians and a commitment to high-quality service, Northstar Mechanical is dedicated to supporting the healthcare industry in providing optimal care for patients.
San Antonio, TX 78216, United States
Reviews of Northstar Mechanical
"I am a cancer pt on chemotherapy, my homeowners First American gave the contract to this company and it was a nightmare. First after I explained the situation the lady was very nice and had empathy and told me that the technitian will be here in 2 days. Now in 5 days and to call my insurance company and hung up. Now First American assigned another 1 star rating, I wonder is because they are cheaper. I have been with First American fof 15 years, but if this continues I am changing company"
"Giving this company one star is very generous. A tech came out one Friday and dismissed the issue as a leak the roofer had caused. Without doing a leak test. The leak was repaired by a company that the roofer sent out previously. The tech didn't check the evaporator coil, which is what the problem is. Trying to get a hold of the company to see if the coil has been ordered is a nightmare. I'm always the 7th or 8th caller in line and whenever I get to caller number 2, I'm disconnected. Another cause for concern is that when I try to look up the location of this company they're not even in my local area."
"It has been 2 weeks since their tech came. I have had no heat during this time. I still cannot find out from this company what needs to be done to repair the central air/furnace. You will need many blankets and unending patience to deal with this company. They are quick to come out for the service call and mark their territory on the job. After that, you are on your own. They are non-responsive and make promises to return calls with information that never happen. Don't wait. Call daily. Waste as much time as you possibly can spare. It is the only way to get them back to repair the problem."
"Don't waste your money on this worthless company. They really SUCK! If I could rate them -5 stars I would. Most Recent: I've been without heat for 3 days with low temps in the 30s. Called for service Thursday morning, they said they couldn't get anybody here until Friday. At 1:45 PM, the tech found a broken blower cage and said he didn't have one on his truck and would have to come back tomorrow (Saturday). I asked about getting it that day (Friday) and he gave some excuse about, "We already wrote the check to the distributor for this week and can't get any more parts today." Awesome, another night without heat because of these cheapskates vs. a REAL heating and air company, it was 59 degrees in the house when I woke up Saturday. Called for an estimate of when he will be back today, waited on hold for 13' as caller # 4, the call was dropped when they answered it. Called back immediately, waited on hold as caller # 1 for 50 minutes - YES, FIVE ZERO MINUTES! - then got a recording saying, "The person at extension [whatever #] is unavailable. More awesome, my whole Saturday is ruined, waiting for this jerk to show up. It's now after 1:30 PM, I haven't heard from them and they don't answer the phone. Last Winter: Heat pump wasn't working, fried the circuit breaker in the furnace closet. Called for service and tech finally showed up on Friday. He found a bad valve on the AC compressor and ordered a new one. Same story - have to order a new one. Didn't show up for several days later, went a week without heat then. The bad review I wrote them last year seems to have disappeared from the server. WHAT A BUNCH OF CRIMINALS!"
"I called first American home warranty company on Monday evening. I did not hear from anyone until Thursday, Tec. Ron and helper Chris. Explained the situation with my unit, not producing any air inside my house. They went into the attic and the blower motor had power but no results from fan. They left and said they would get a part and be back in a couple of days. Then later that day I get a call from Ron asking me to get the motor down from the attic and put it on the front porch. They had to have the motor to identify with the module. Not my job, but was told by Ron, they could get it fixed quickly. Did not happen stayed in my home and sweated for a full week, before the supervisor Pete took over fixed the module and installed the motor with the module fixed. Explained to Pete about the situation earlier,come to find out he had sent those two back to Dallas. Told Pete about another friends situation with those two and he stated wished he had known. Thanks Pete."
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