Doctor Alexa,

2412 Old North Road, Denton, TX 76209

"I've used them twice for Sinus Infections and they send the prescription very quickly. Last time, I started getting an allergic reaction and they called me in something else for no additional fee. Most recently, they sent my prescription to Safeway and then when I got there, it wasn't there. They said they'd resend it but ended up sending it to Walgreens nearby instead without even asking me? I don't know why. But either way they are very quick with everything and the service really works and they played a hand in me getting better quickly. Once they work out the kinks, I'd give them 5 stars!"

"If I could give this service a zero stars I could. I had wisdom tooth surgery and a few days later during the weekend, I started developing intense pain in my mouth. As my oral surgeons office was closed, I found this online Dental urgent care. I paid the $59.99 fee. There was literally only 1 question during intake with radio buttons to choose symptoms. I submitted the form. I expected to get some sort of confirmation but all it said was you’ll hear from a provider within several hours. I waited several hours expecting a provider to call me. Luckily I checked my email and they had sent a prescription for antibiotics and diagnosed me with an infection. I followed up with my surgeon the next day and he stated this service mid-diagnosed me and that I had dry socket in 2 extraction sites. I had to go into the office for them to relieve the pain. All other online telehealth visits, I had a provider always call and ask more in depth questions to ensure a right diagnosis. Not this place. Not even a doctor wrote my prescription. It was a nurse practitioner. I requested a refund due to them misdiagnosing me. I stated I would file a dispute with my cc company if they weren’t willing to refund. To my surprise, I got the most unprofessional email back from them threatening me stating, “good luck with disputing, we will show your credit card company proof that you signed a waiver for us to treat you and we don’t provide refunds”. This response was absolutely disgusting and since then I have filed complaints with the BBB and with my state’s attorney generals office. In the words of my oral surgeon, “this place should be investigated and shut down”."

"Fastest treatment , the site says they don’t open until 8am but the doctor assigned to me reviewed my file, and sent off the prescription at 6:30 am! The pharmacy isn’t even open, but I am so very happy with that."

"On a weekend, only a day before leaving for a trip I had a bad toothache. Of course my dentist was not open, and I found doctor alexa while looking online for alternatives to going to the ER. Doctor Alexa was great! one of their doctors got back to me within an hour and called in an rx for antibiotics to my pharmacy. I was already feeling much better by the time I left for my trip the next morning. Would definitely use this online doctor service again."

"I did the online application and within an hour had 3 prescriptions called into my pharmacy and ready for pick up. DEFINITELY recommend Dr.Alexa services. Correspondence was amazing as well."