Silverback,

1701 River Run, Fort Worth, TX 76107, United States

"Actually zero stars. Silverback has denied payment for every claim. After following up with UHC, all claims are getting paid. Is Silverback collecting 2X on each claim? Once from insurance company and once from patient?"

"Mom has the AARP advantage plan with UHC. She was switched to NTSP without being contacted first. I have been told by numerous doctor and hospital staff that they are the worst to have for your aging parent. It has been a fight to get approval for home health. Long delays make the problems worse. It is difficult to find DMEs and doctors who will accept this insurance. With them your choices of treatment centers is very limited, which often equates to getting a poorer quality of care.."

"Have to constantly call them regarding their denials on claims for nursing home visits made by physician stating they get one per month at other times stating 1 every 7 days. The denial explanation does not always match what they tell us over the phone. They have no access to the patient's benefits so then how do they deny the claim? Then they refer us back to the carrier and then insurance tells us there are no limits so we have to call SilverBack back or have to appeal with letter. I am hoping patient will be selective in their primary care physician. Its very frustrating as the physicians office to have to spend so much time fighting to get paid for services provided."

"I have had two different doctor appointments rescheduled because the Silverback approval was late or never received, both this year. Today I learned the approval that I received a month late with copies to my family doctor and cardiologist was never sent to them! Talk about inefficiencies . If Silverback was in sales, the would out of business. It would be more appropriate if they changed their name to "Road Block!?"

"My experience with Silverback has been disgusting. They have denied six claims in less than a year for services their doctors referred me to. The denial letter states you have 60 days to appeal. I appealed all of them. They reversed their decision on five of the six so far. When I contact the doctors involved, their office invariably advise to ignore the denial. Of course that plays right into their hands and shifts the obligation to pay to the patient. I wonder how many thousand of patients have been stuck with the bill after failing to appeal in the time specified in the claim denial letter. Probably a tidy profit for the Silverback stockholders. Maybe the best thing is to get out of these plans and take as many others with us as we can when we switch to insurance options that allow us to go to any doctor want wish to see without having to go to the special approved providers."