Buss Ford

"We are writing to express our sincere gratitude for the exceptional service I recently received at your dealership. My experience with your team, particularly John in the service department, exceeded all expectations. I had brought our company vehicle to your dealership to address some issues that another dealership in McHenry County claimed didn't exist. From the moment I arrived, John's professionalism and attentiveness were evident. He listened carefully to my concerns and assured me that they would be thoroughly addressed. Not only did John and your team identify the issues I had previously addressed, but they also took ownership of resolving them promptly and efficiently. I was particularly impressed by the transparency and clarity with which they communicated the necessary repairs and the fact that a majority of the work was covered under warranty. Thanks to John's expertise and the dedication of your service department, our company vehicle is now running smoothly and safely. This positive experience has truly restored my confidence that some good dealerships, do exist. Please extend my gratitude to John and the entire service team for their outstanding professionalism and commitment to customer satisfaction. I will not hesitate to recommend your dealership to friends, family, and colleagues in need of automotive services in the future. Thank you once again for your exceptional service."

"I vehicle shopped "outside" of the box for a low mileage, well maintained, less expensive ride, preferably a Ford, and wound up at Northern Illinois #1 Ford dealership. My sales agent Lisa was wonderful to work with the whole time, before and during my quest and visit. Very pleasant, knowledgeable, honest, any accommodating both her and everyone at the dealership. I pleasantly got more than I expected and purchased the perfect vehicle in my search. 1 can certainly see why they are #1."

"The recent service experience I received at Buss Ford was quite simply the best service experience I’ve had with any dealership - ever. Amanda - the service manager - was proactive and straight-forward in the way she handled the initial scheduling and follow through of my visit. Service Rep Alex communicated clearly and was timely in his communication. The overall service was completed on time, and the technologies and processes used (text, online scheduling, etc..) streamlined the entire experience and made it to follow and understand."

"Chris Larson was very responsive to our needs when searching for the right vehicle. He ended up finding exactly what we were looking for at another dealship and was able to bring it up to Buss ford for us to take ownership of it. All in all it was a very pleasant experience."

"Wow! An awesome experience purchasing our Lincoln Aviator with the assistance of Chris Larson. As I explained to my coworker at school, her fear of working with a car salesman depends on who that salesman is. Chris was very professional and has a great personality. He gave us the time and attention we needed, thorough details, and follow-up contact. Communication is key. If you want the best salesman then I suggest contacting Chris at Buss Ford and Lincoln. He is very busy (because he is so great in his profession) so I do recommend an appointment. He makes time for everyone. We visited six dealerships and we felt very comfortable at Buss' dealership.They have been in business for 90 years. I rely on reviews and hope this one gives you confidence to visit them."