Frye Tax Service, Inc 2331 Thornwild Pass, Austin, TX 78758

"Very unprofessional and very overpriced. I had a simple question about where I should file my taxes since we have no permanent address and are traveling. I had used Frye Tax in the past and always felt they were overpriced but felt comfortable since they took over for Escobar, whom I was always satisfied with. To get my answer, I had to arrange a telecall meeting with Frank Frye. Lo and behold, after rearranging my schedule, Frank Frye either "forgot about the call" (not very comforting for your tax representative) or just didn't care enough about his client to honor his commitment. Basically I was stood up and told he went to the pharmacist and would call me back in 45 minutes. 45 minutes later he did not call. He eventually called and left a message 4 hrs later, after I got my answer from one of their competitors. Yep, no apology or explanation. When I emailed regarding his unprofessionalism, he responded, not with an apology or explanation, but rather with a classless veiled threat that my questioning where I needed to file constituted asking him to commit tax fraud. Being a former FBI agent, I found this not only insulting but also worrisome that someone so volatile has access to people's financial information and is tasked with possibly representing you with the IRS. I got my question answered with one phone call to Exacta. After discussing their services I found out they were over $100.00 cheaper for the exact same services and I am having them review my past returns that were prepared by Frye."

"I have had Frank do my taxes for over 10 years…but it seems since his wife and firm came into play, the same service isn’t being rendered. When you get an email instead of a phone call saying you owe a large sum of money out of the ordinary, and then when you get an email throwing both myself and the financial advisor under the bus is totally not professional. Seems he is more interested in money than customer service. This should be a negative review"

"Hired company to convert me to S Corp which they did. Was promised I would be taken care of when tax time came for 2021 taxes and was even given a price. All seemed good. Approach tax time, several emails unanswered and one call back ignored meant I had to file myself which was not fun."

"Frank has serviced me and my family's tax needs for several years. Frye Tax Service has taken care of my personal tax needs, my business tax needs, and everything in between. If you are looking for a CPA who can take care of your business or payroll or file your federal income taxes or any other tax related issues Frank is your guy! I've worked with several CPAs and was so glad I was able to find Frank and his team. They are prompt, professional, knowledgeable, responsive, and go above and beyond for their customers. I would never think to look anywhere else and it is refreshing to find a company who has integrity and makes their customers their highest priority . if you're stressed out about your taxes call Frank and he will take care of you!"

"Frank Frye is great to work with. Very capable. He gives good advice and I feel he is genuinely interested in my personal and my company's well being. Frank does my company's corporate returns, franchise tax and my personal return. He is patient and efficient. I wholeheartedly recommend Frank Frye."