H&R Block 23741 U.S. 59, Porter, TX 77365

"I wish I could leave no stars as my review but I just couldn’t. So I tried to make an appointment today with some lady named Rosa. She asked me when I was wanting to make an appointment which I had replied to “Today”. She flabbergasted me when her response was “ugh, No!” With a very smirky tone. As somebody who helps the community file taxes, you should not have that type of customer service. The number then proceeded to call me back, not once or twice, but three times as I was scheduling an appointment elsewhere, which got me the same day I answered it after the third time to be rudely hung up on. Please take your business on somewhere else. These people are making commission off of you. I wouldn’t have done this, but you pushed me to Rosa."

"Totally awesome. I usually do my own taxes but this year. I got stuck on something but the guy that helped me completely ironed it out for me and made me fel more at ease. He was very polite and down to earth"

"I have been a client for 26 years. Never had a problem setting up an appointment and getting done quickly. But this year I took my son in to drop off his forms. Well still waiting for a call back and it's been 2 week. Very disappointed."

"It was easy to set up an appointment online walk in not have to wait. The guy took his time with us answered all of our questions do to me being 20 years old and in college my parents usually claim me and my school expenses it was different this year and he was willing to help both of us out to get our taxes filled the correct way with the most deductions."