H&R Block,

3704 East Broadway Street, Pearland, TX 77581

"Lillyvani was extremely knowledgeable about my taxes and I will continue coming to her in the future !!!"

"Lilly is very professional and knowledgeable. I highly recommend her for your taxes"

"If I could give them 0 stars, I would. Had the most awful experience here for the tax season of 2023. My paperwork got passed around the tax specialists to the point no one knew where my returns were. The manager was barely apologetic even asked me, “what do you want me to do?” I don’t know— how about not misplace a clients paperwork? It wasn’t like I turned it in the day of the tax day. Granted, it was 2 weeks til deadline day, but that should’ve been plenty of time for them to either tell me to go somewhere else or file my taxes. They had plenty of chances to tell me to go elsewhere. I emailed the original tax specialist who claimed that my email went to her spam box so she never got it. I stopped by the office a week til deadline to check and said that they’ll assign it to another specialist. Checked in in person day before deadline to learn that they did not know where my file was. It was in the drawer because Lack of communication and very unprofessional. I had to file for an extension due to their incompetence. Then when they finally did assign a tax specialist— the manager had the gall to call me and plead with me to not be mean to her as she’s not even part of the branch and doing her a favor. If you’re that concerned and think so little of your clients, then do your job right. The tax specialist ended up helping with my taxes — but she couldn’t let go about talking about my son, who was with me, when the tax forms were being prepared. My son is on the autism spectrum and she claimed that she was a SpEd teacher before retirement. But she kept saying uneducated things about my son, but I just wanted to get out of there with my taxes submitted and just let her talk. None of my tax preparations led to how she was prying into our lives. When we were finally done, she looked at my son and said “don’t worry, he’ll grow out of his autism.” Yea lady, that’s not how any of this works. Anyway, awful experience. I did speak to the regional manager and she helped a lot. And she paid for the late fee— and sent payment directly to me so that I wouldn’t have to step foot into that office ever again. I hope the rest of you have a better experience than me."

"Got there at like 5:30 walked in todo my taxes with very little time left and even though they were fully booked I have to give a special shout out to Mary Tomlinson who was fixing to leave work decided to help me with my taxes. Not only was she super sweet and informative she was quick. And got me the biggest return I’ve ever seen. They don’t pay u enough Mary! I’ll see u next year"

"Way better than I expected. Denise was super friendly and knowledgeable, solved what I thought might have been tougher problems than were for her. Wish I'd have found her sooner. Thank you!"