AHI Travel 8550 West Bryn Mawr Avenue, Chicago, IL 60631

"On 2 October 2023 I paid the entire booking fee for Israel Trip arranged by my college alumni association. On 7 October a Hamas invaded. In mid November AHI offered a full refund in order to estimate the desire to travel to a war zone. The refund arrived on 29 January 2024. At least two months after the refund was offered and requested. Thank you for the timely refund."

"I left a message to book a waterways cruise and when my call was not returned I booked it online. Several days later I got a call telling me the cruise was full as were the others I wanted. I was put on a waiting list and when I heard back, three months later, I ahead already booked elsewhere. Very poor customer service."

"Was on a Rhine River cruise August 9-20, 2023. Just home several days now. On the third day on the boat, covid in one passenger. Two days later, 2nd passenger positive. NO COVID PROTOCOLS WERE OFFERED! NO MASKS. NOTHING. Two of the four of us came home with COVID! Terrible experience. Shame on AHI and Amadeus crew. THIS IS DANGEROUS, UNACCEPTABLE AND BEYOND COMPREHENSION. The tourist industry could be gravely affected; surely CREW MEMBERS HAD SOME POSITIVE OUTCOMES? We now wonder if we maybe even walked in to an already infected boat! OFFER MASKS AND ENCOURAGE ALL TO WEAR THEM. Jeez! Never again AHI, never again."

"The level of support and communication pre trip was marginal at best we had to ask for information and continually got “oh we missed sending you the info” This included flight info and connecting with your director once in country. Basically it was oh I guess we should let you know stuff. Info packet came about 10 days before we departed. Not professional at all. The saving Grace was the in country Tour Director, Jeremy was exceptional. Fun, professional, extremely knowledgeable and very helpful. The three star rating is because Jeremy saved the day. AHI needs to pay attention to clients after they purchase the tour. This was a Smithsonain Journey and they need to check into the poor service once they hand over to AHI."

"My mother has treated my sister and I to 14 fabulous trips with AHI. The three of us have laughed, made new friends, tried new foods and have seen the most amazing sights. We had a trip booked to Croatia then Covid shut everything down. AHI kept us in the loop and we were finally able to go to to Croatia in May. Our mother was then 93, the tour director helped us adapt our trip each day so we could join the group. I honestly can't say enough wonderful things about AHI."