Val Verde Regional Medical Center: Emergency Room 801 North Bedell Avenue, Del Rio, TX 78840

"@1:17pm I have arrived to the ER, to get checked due to not feeling well, I have told them I believe I have food poisoning knowing that the symptoms I had I wasn’t my 100%. Also, waiting almost 8 hours of wait time to get called to the back. I’ve been asking the front desk where the registration is at asking the ladies what’s the wait time, when am I getting called back I’ve been waiting for a while now that I was watching other patients go before me even though I’ve been waiting longer and arrived way before them. And finding out that when I asked the lady at the front desk that look I have work tomorrow, I am a mother that I need to go home to my kids too, and I’ve been waiting this long and finally asks me let me see your tag and she lets the staff/doctor know that I’ve been waiting for 8-9hours … I finally get called to the back, and they finally tell me we apologized a staff member/nurse must of have discharge you or misplaced your documents without letting the night shift aware of that you were still here waiting to be seen… and that made me upset because if I wouldn’t have gone to the front desk asking am I next, when am I going to seen I would’ve been have waiting for a whole night probably the next day ! It’s upsetting . Please y’all need to do better as a team!"

"IF YOU REALLY HAVE AN EMERGENCY GO TO SAN ANTONIO INSTEAD ITS JUST LIKE EAGLE PASS TX EMERGENCY WAITING TIME FOR 3 TO 4 HOURS BUT DONT LET BE ONE OF THE BOARD MEMBERS THEYLL IMMEDIATELY GIVE EM CARE"

"Slowest ER I’ve ever been to, it’s been 4+ hours and I’m still waiting. Just drive to Uvalde or even San Antonio and save yourself hours of time."

"I recently took my 1 yr old to the ER in the middle of the night and was pleasantly surprised by my experience. The intake admin staff were incredibly efficient, and within 30 minutes, we were called for initial evaluation and put in a room. We stayed over two hours for testing and observation. The nursing staff were kind and took the time to explain everything they were doing. I sincerely appreciated Nurse Practitioner Kamara listening to my concerns and thoroughly answering every question I had."

"Beware with Dr Poole. He’s most horrible doctor ! He have no patient to take his time to listen patient s problem . He s unprofessional! He doesn’t deserve be doctor!"