Lincoln Travel & Cruises, Inc. 20875 LaGrange Road, Frankfort, IL 60423

"If you are thinking of using Lincoln Travel ...DON'T...You will totally regret it! They do not return phone calls! I called them three times in the past month. First time they stated they would get back to me by the end of the day, the Second time a WEEK later they said they would call back in an hour...the THIRD time a COUPLE of weeks later they NEVER called back! Not Professional, Not reliable THEY will ruin your vacation if you book it or use their services. If they can't call back a person do you trust them with your money and vacation plans? There are many Travel places they you can depend on... move on to a more reliable company! Remember you were warned!"

"I'm still waiting for an email from Kim. I called on Monday, no return call. Called back on Wednesday, was connected to Kim. We talked about what I was looking for and she said she'd send me an email with some packages. Crickets! I'm not a new customer. Used them before with travel agent Kathy from Park Forest Travel. Kathy isn't there now but I thought I'd get service from someone!!!!"

"I called and spoke to Cathy to inquire about travel plans for my husband & I for Christmas vacation to Las Vegas. I expressed my needs & Cathy said that she could see what she could do & get back to me that afternoon. She NEVER got back to me. Not an email, not a phone call. Well that's why we have Depaulo our business. Thanks for nothing Lincoln travel!"

"I have been traveling with Lincoln Travel and Cruises for over 40 years. When I read "Chelsea's" review I thought "something has been lost in translation"!! Janice K. and Kim G. are two of the best travel agents in the business - bar none. I am not a family member or a paid advertiser. I am a completely satisfied client. I have traveled on at least 80 cruises and more land tours than I can count with Lincoln Travel and Cruises to every continent except Antarctica. My arrangements have always met my every need. I return again and again to Lincoln Travel and Cruises because of their professionalism. I have introduced at least 12 relatives and countless friends to Janice, Kim, and the other fine agents at Lincoln Travel. "Chelsea", I am sorry that you had a bad experience, but something MOST unusual must have happened during your communication with Kim, All travel agencies have periods of time when they are simply overwhelmed by requests. I wish you all the best as you plan your next safe and happy trip. As far as the comment made by Kim K. I would ask, "Kim K. have you ever been hacked"? Sad to say, most likely everyone who owns a computer has suffered from that disturbing experience. I am proud to sign my name in full as a thoroughly long time satisfied customer. Sandy Preusser"